Message: An internal error occurred during execution, please contact Vizioncore support if the error persists. Error Message: API Call failed with message: Cannot create a quiesced snapshot because the (user-supplied) custom prefreeze script in the virtual machine exited with a nonzero return code.
User is trying to run a quiesced backup with vzshadow custom batch script. Error is displayed in vRanger and vCenter as well.
Backup fails of single VM.
Please check for mistakes in the script/batch file.If this is not the case follow those steps:
Here are a few articles that discuss this issue:
http://communities.vmware.com/message/890786
http://vikashkumarroy.blogspot.com/2009/08/creating-quiesced-snapshot-failed.html
http://kb.vmware.com/kb/1006671
1. Backup the following regkey: HKLM\Software\Microsoft\EventSystem\
2. Erase the regkey HKLM\Software\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216} and below
3. Reboot.
4. Verify that things are working by running
vssadmin list writers
vssadmin list providers.
and then in the services.msc list of services snap ins, make sure the following services are Started Automatically:
1. COM+ System Application
2. Distributed Transaction Coordinator
3. Volume Shadow Copy
4. VMware Physical Disk Helper Service
Automatically but not started:
1. Microsoft Software Shadow Copy Provider
2. VMware Snapshot Provider
Also after migrating a machine to a different host may fix this problem as well.
© 2021 Quest Software Inc. ALL RIGHTS RESERVED. Feedback Terms of Use Privacy