The Dataloader service logs the following error in the Event Viewer:
AfterMail.Log.DataLoader
Exception has been caught - moving file f:\Quest Software\ArchiveManager\Export\\[Checksum].xml to error folder.
AfterMail.DataLoader.MessageLoadException: Message is a reference to a checksum ([Checksum]) that cannot be found in the database; message cannot be loaded.
The Dataloader has either:
1) Attempted to load a message into the database that has itself as an attachment, Archive Manager does not handle this situation and an error is logged.
2) Attempted to load a child message into the database before the parent has been loaded.
To resolve the following issues:
1) Attempted to load a message into the database that has itself as an attachment, Archive Manager does not handle this situation and an error is logged.
Delete the message from the users mailbox, or ignore the error.
2) Attempted to load a child message into the database before the parent has been loaded.
This error can be ignored, the child message will be exported the next time the ESM processes the mailbox and by this time it is likely that the parent message will have been loaded.
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