Issue happens when a distributed installation is used for Spotlight on Messaging (SOM). All Spotlight on Messaging components have been installed on one central server, then Spotlight consoles are installed on Helpdesk users Windows XP PCs.
After installing Spotlight console on Windows XP machine when opening the console user receives following error:
Exception:
Cannot access a disposed object.
Object name: <Unknown object>.
Call Stack:
at Quest.Spotlight.SOM.Common.GeneralLibraries.ErrorsLibrary.Contract.EnsureNotDisposed(Boolean i_isDisposed)
at Quest.Spotlight.SOM.Framework.Console.CoreUI.GlobalServices.get_Connected()
at Quest.Spotlight.SOM.Framework.Console.SnapInsUI.RootNode.AddChildNodes()
at Quest.Spotlight.SOM.Framework.Console.SnapInsUI.RootNode.InternalOnExpandFromLoad(SyncStatus i_status)
at Quest.Spotlight.SOM.Framework.Console.CoreUI.FrameworkNodeBase.OnExpandFromLoad(SyncStatus i_status)
Windows XP machine/Host Machine does not have all the latest Windows Updates installed. XML SP2 is required via Windows Update.
Run Windows Update on all machines running Spotlight on Messaging and ensure all the latest Windows Updates are applied and pay particular attention to all updates related toXML, MSXMLParser SP2 (MSXML4.0 SP2)
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