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Title
Error When Upgrading Archive Manager - "System.UnauthorizedAccessException: Access to the path 'C -
Description
When upgrading Archive Manager, the installation fails and the installation logs indicate an error similar to:
The error is: System.UnauthorizedAccessException: Access to the path 'C:\Program Files\Quest Software\ArchiveManager\AfterMail Business Layer.dll.bak' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.Delete(String path) -
Cause
Archive Manager Services are still running or orphaned Archive Manager threads exist.
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Resolution
- Verify all Archive Manager Services are stopped.
- Open Task Manager | Processes.
- End Process on any Archive Manager threads including:
- ESMWorker.exe
- iHostFilter.exe
- FTIAttachmentWorker.exe
- Archive Data Load Service.exe
- Archive Full Text Index Service.exe
- Archive Full Text Search Service.exe
- Archive Exchange Store Manager Service.exe
- Archive Alert Service.exe
- Archive Message Retention Policy Service.exe
- Retry the Archive Manager upgrade.
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Additional Information
If the error persists after verifying all threads have been terminated, it is suggested to disable all Archive Manager Services, restart the Archive Manager server and retry the upgrade.