Return
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Title
Unable to run Device Action in Internet Explorer. -
Description
Device Actions are shortcut kind of choices that can be used in the Inventory | Devices screen for a specific asset.
However in some circumstances, those Device Actions are not available, here is what to do.
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Cause
To run Device Actions, you must have the Administrator Console open in Internet Explorer, because ActiveX is required to launch these programs on the local device. Other browsers do not support ActiveX.Firefox and Chrome browsers are not supported.
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Resolution
In order to use Device Action in Inventory | Devices, there are a few mandatory steps:
- Allow Windows Script Host Runtime Library from IE information bar popup, if you didn't see the popup, go to step 2;
- Open Internet Explorer, go to Internet Options | Security | Trusted Sites;
- Click on Site, then add the K1000 FQDN;
- Configure the Custom Level for Trusted Sites:
- Go to Internet Options | Security | Trusted Sites;
- Go to "Security level for this zone", Click Custom Level then in the same screen in Settings, search for Initialize and script ActiveX controls not marked as safe for scripting and setup to Prompt;
- Click OK to save the settings.