Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Permissions and Access Control List (ACL) not copied consistently - Intermittent 'Access Denied' errors opening files
Description
After a data migration between file systems, users report that some files and folders return 'Access Denied' errors while other parts of the same file system work as expected.
Resolution
Make certain the original source volume is available on the network.
Open Secure Copy console.
Expand the job and select Synchronization page.
Disable option to 'Specify files to Purge'.
Enable the option to 'Always copy permissions, even on skipped files'.
Secure Copy will enumerate the file systems on both Source and Target devices and replace any missing permissions due to security groups that do not resolve when the system is offline or not joined to the domain.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Secure Copy
7.5
Topic(s):
Troubleshooting
Article History:
Created on: 5/17/2016 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
