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Displaying 1-25 of 256
How is data copied from the Source to the Target? (232041)

What types of protocols or methods are used to perform the copy operation? SC does not use specific Protocols. The main API used is Microsoft Security and Identity API for Windows. Please see the following links for more information. ...

Product(s): Secure Copy
Last Updated On: 8/14/2017
(0 Ratings) 6 views
How to add the license in version 7.x (155355)

How to add the license in Secure Copy 7.x To activate your license. 1. Launch Secure Copy. 2. If no license has been installed, the licensing dialog box appears. 3. Click Update License and navigate to your license file. 4. Click Open. 5. In the licensing dialog box, click OK. ...

Product(s): Secure Copy
Last Updated On: 8/10/2017
(0 Ratings) 7965 views
How Secure Copy is licensed in version 7 (119874)

This article contains frequently asked questions about the licensing requirements for Secure Copy version 7. How is Secure Copy licensed? This product is licensed in two ways: by "named server" and “per enabled user.” When ...

Product(s): Secure Copy
Last Updated On: 8/9/2017
(1 Ratings) 8522 views
How to migrate file shares to destination server (102361)

How to migrate file shares to destination server. To migrate file shares select the “File Shares” tab, then check “Migrate file shares to destination servers”. Secure Copy recreates on the target server, the file shares that are on the source server. ...

Product(s): Secure Copy
Last Updated On: 8/8/2017
(1 Ratings) 2683 views
Is there a way to validate the copy operation? (225982)

How do I compare the source folder to the destination folder to make sure they match in the number of files that have been copied? One way to validate would be to use the Summary page to get the number of files processed ...

Product(s): Secure Copy
Last Updated On: 8/8/2017
(0 Ratings) 391 views
Pre-create a job for a source or target that does not exist yet (231869)

Is it possible to create a job for a source and target that are not currently available? The job file can be manually edited after a job is created. Create a new job with a local path for the source and target, configuring the options ...

Product(s): Secure Copy
Last Updated On: 8/4/2017
(0 Ratings) 5 views
Can a scheduled SC job be configured to run after a previously running job has completed? (231870)

Can a the Secure Copy scheduled jobs be configured to run sequentially with one job completing and the next one starting? Unfortunately, there is nothing in SC that you can configure to make the jobs fire sequentially, when the previous job has completed. ...

Product(s): Secure Copy
Last Updated On: 8/4/2017
(0 Ratings) 5 views
Secure Copy 7 Performance Tuning (120580)

Secure Copy 7 Performance Tuning This article contains frequently asked questions about the performance tuning for Secure Copy Version 7.0 and higher. Performance tuning of Quest Secure Copy is dependent on the environment ...

Product(s): Secure Copy
Last Updated On: 8/4/2017
(1 Ratings) 6078 views
The Update License feature is not working with a new license file (212379)

Within the Secure Copy console under Help | License Status | Update License, browsing and selecting the new license file is not working. When selecting "Details", the old license information still appears. Close the Secure Copy ...

Product(s): Secure Copy
Last Updated On: 8/2/2017
(0 Ratings) 944 views
Getting Access Denied errors for some folders and files (231363)

The job completes but some folders and files show an Access Denied error. Confirm the account that the SC job runs as in a member of the Local Administrators and Backup Operators groups on the Source and Target. Check ...

Product(s): Secure Copy
Last Updated On: 7/18/2017
(0 Ratings) 10 views
How to install Secure Copy 7.x (139405)

How to install Secure Copy The installation process involves installing the Secure Copy application and activating the license. Secure Copy does not have to be installed on either the Source or Target server. Secure Copy can ...

Product(s): Secure Copy
Last Updated On: 7/14/2017
(0 Ratings) 1889 views
How to migrate the job settings and/or license to another installation of Secure Copy (SL4331)

How to migrate the job settings and/or license to another installation of Secure Copy. If Secure Copy is installed on a new machine and/or a new version of Secure Copy is installed in a new installation folder, the job setting can ...

Product(s): Secure Copy
Last Updated On: 7/14/2017
(0 Ratings) 1555 views
Failed to Initialize Link Updater - See logs for details (231201)

When trying to use link updater, it throws the error, " Failed to Initialize Link Updater: See Logs for details.". Log file displays the following errors: Failed to open the DM/Consolidator registry key. CoCreateInstanceEx failed when ...

Product(s): Secure Copy
Last Updated On: 7/12/2017
(0 Ratings) 9 views
"You have exceeded your licensed server quantity" - Case sensitivity in Secure Copy License (122357)

Duplicate server names appear in the licensed server list. One in upper case and the other in lower case. A copy job returns an error when started: "You have exceeded your licensed server quantity. Please contact your reseller ...

Product(s): Secure Copy
Last Updated On: 6/28/2017
(0 Ratings) 2300 views
Job log summary say that no files were copied though Secure copy copied files report shows copied files (230812)

Summary for the particular Job shows no files were copied but the Secure copy copied files report shows files are copied TF00708807 WORKAROUND: None. STATUS: Issue will be resolved in the future release of Secure Copy.

Product(s): Secure Copy
Last Updated On: 6/27/2017
(0 Ratings) 11 views
Copy jobs work when created manually, but do not run when scheduled (101363)

Copy jobs work manually, but do not start when scheduled. In newer operating systems (Windows Vista or later) the password for the scheduled task must be entered in the Windows Scheduled Task Manager; In some operating ...

Product(s): Secure Copy
Last Updated On: 6/26/2017
(0 Ratings) 3161 views
Access Denied when copying to Netapp Filer (SL4544)

Copy occurs between a Windows machine and a Netapp Filer. The shares are created on the Netapp Filer side manually. User who performs the operation (member of domain admins) and Everyone group are given full control permissions. ...

Product(s): Secure Copy
Last Updated On: 6/22/2017
(0 Ratings) 3347 views
Secure Copy - The system cannot find the path specified error when copying to a NetAPP Filer (SL3721)

Secure Copy - The system cannot find the path specified error when copying to a NetAPP Filer. The following error message is displayed or in a log file when using Secure Copy to copy files to a NetAPP Filer device. Thursday:11:42:15:669 **Error: ...

Product(s): Secure Copy
Last Updated On: 6/22/2017
(0 Ratings) 5960 views
Error: "File is not a valid license generator" (230627)

Trying to apply a license key and the following error is shown: "File is not a valid license generator". Open the license key in notepad and check what version is shown for the "GeneratorVersion". If it is set to 3 and you are using ...

Product(s): Secure Copy
Last Updated On: 6/21/2017
(0 Ratings) 6 views
Does Secure Copy have to be installed on the Source machine to use the option "Use volume shadow copy services on local source path to ensure open files are copied" (230555)

To take advantage of the the option "Use volume shadow copy services on local source path to ensure open files are copied", does Secure Copy have to be installed on the Source or can it be installed on a different server? ...

Product(s): Secure Copy
Last Updated On: 6/19/2017
(0 Ratings) 4 views
Can Secure Copy 7.2 and later be used to copy to or from Windows Server 2003? (230556)

Does Secure Copy 7.2 and later support Windows Server 2003? As per the 7.2 and later User Guide, Secure Copy is no longer actively tested or supported with Windows Server 2003: "Microsoft no longer supports Windows Server 2003, Windows Vista, and Windows XP. ...

Product(s): Secure Copy
Last Updated On: 6/19/2017
(0 Ratings) 5 views
Secure Copy job stops if the RDP session is teminated (230419)

After manually starting a Secure Copy job, If the user logs off and their RDP session is deleted, the Secure Copy job terminates. This is expected behaviour. Secure Copy does not run as Windows Service. To ensure the copy ...

Product(s): Secure Copy
Last Updated On: 6/14/2017
(0 Ratings) 6 views
What NAS devices are supported? (156759)

What NAS devices are supported or have been tested with Secure Copy? Secure Copy 7.x has been tested on the following devices: NetApp Data ONTAP 7.3.4 and 8.0.1; NetApp filer models FAS2040 and FAS3050; FluidFS ...

Product(s): Secure Copy
Last Updated On: 6/13/2017
(0 Ratings) 600 views
Error during upgrade to Secure Copy 7.3: "Unable to migrate previously scheduled tasks" (230197)

The below error may occur when upgrading to Secure Copy 7.3: "Unable to migrate previously scheduled tasks. Please check your scheduled tasks and update the application path to reflect the new installation path". The Operating ...

Product(s): Secure Copy
Last Updated On: 6/7/2017
(0 Ratings) 8 views
When launching the console, an error message displays "COM Surrogate has stopped working" (229629)

When launching the Secure Copy 7.0 console, an error message displays "COM Surrogate has stopped working". Upgrade to the latest version of Secure Copy.

Product(s): Secure Copy
Last Updated On: 6/4/2017
(0 Ratings) 11 views