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Displaying 1-25 of 265
Unable to copy certain folders. Error: The system cannot find the file specified. (233274)

Folders with name like MINADO~1 are not copied to the target Netapp filer. The same error occurs with folders that have a trailing period or trailing space. The following error occurs: "The system cannot find the file specified". ...

Product(s): Secure Copy
Last Updated On: 10/13/2017
(0 Ratings) 2 views
How to merge license files together, or request a new or updated license (70334)

How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. If you have license files which need to be merged together or you require a new updated license for ...

Product(s): Active Administrator, Migrator for Notes to Exchange, Migrator for...
Last Updated On: 10/2/2017
(0 Ratings) 14817 views
When trying to open a very large log file the console GUI stops responding (146723)

When try to open a large log from the Secure Copy GUI the application stops responding and the Task Manager must be used to end the process. The recommendation is to use a third party freeware application such as SQLite Browser: ...

Product(s): Secure Copy
Last Updated On: 9/28/2017
(0 Ratings) 815 views
Filter Files by Specified Date filter is not working correctly (233119)

The Filter Files by Specified Date filter is not working correctly and copying files that should be excluded based on the dates selected. Currently the Copy engine expects and interprets the date shown in the filter as MM/DD/YYYY ...

Product(s): Secure Copy
Last Updated On: 9/22/2017
(0 Ratings) 4 views
How to Import Jobs from One Server to Another (146936)

Use this resolution to avoid creating and configuring the same jobs again on the new server. On the Secure Copy server where the jobs are to be exported from, go to the Secure Copy installation folder: Version 7.2 or earlier ...

Product(s): Secure Copy
Last Updated On: 9/18/2017
(0 Ratings) 2004 views
How to run a report to view licensed servers (106473)

How to run a report to view all licensed servers. To run a report to view all licensed servers: Within the Secure Copy console, select the Logs and Reports Pane. Select the Reports tab. Select the License Information Report.

Product(s): Secure Copy
Last Updated On: 9/15/2017
(0 Ratings) 1493 views
How to migrate file shares to destination server (102361)

How to migrate file shares to destination server. To migrate file shares select the “File Shares” tab, then check “Migrate file shares to destination servers”. Secure Copy recreates on the target server, the file shares that are on the source server. ...

Product(s): Secure Copy
Last Updated On: 9/12/2017
(1 Ratings) 2795 views
Unable to download software (95225)

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 9/11/2017
(0 Ratings) 3842 views
"You must have Read permissions to view the properties of this object. Click Advanced to continue" when trying to access the Properties of copied files and folders (232807)

When trying to view the properties of copied files and folders the following is shown even though the account has full rights: "You must have Read permissions to view the properties of this object. Click Advanced to continue". ...

Product(s): Secure Copy
Last Updated On: 9/11/2017
(0 Ratings) 6 views
What is the behaviour if multiple Source and Target paths are specified in the same job? (232709)

If multiple Source and Target paths are specified are they copied sequentially? If you specify multiple sources (Source 1, Source 2) in a single job and multiple targets (Target 1, Target 2), then the contents of Source 1 and Source ...

Product(s): Secure Copy
Last Updated On: 9/7/2017
(0 Ratings) 14 views
"Unregistered, no migrations have been run against this server" (228812)

After applying the license to the Secure Copy server, and configuring a copy job, the source and/or target show the following Licensed Status: "Unregistered, no migrations have been run against this server". This is normal and ...

Product(s): Secure Copy
Last Updated On: 9/6/2017
(0 Ratings) 268 views
How does Secure Copy handle Reparse Points? (SL4498)

What are Reparse Points? Reparse Points are fundamentally redirections, very similar in function to the familiar Shortcuts. However, while shortcuts are, in fact, quite normal files (with a .LNK extension) and are handled by the ...

Product(s): Secure Copy
Last Updated On: 9/5/2017
(0 Ratings) 2422 views
How to download a product (103263)

How to download a product. Go to the Support Portal Either “Sign In” if you have already registered in the portal, or click here to register. Next, enter the product name in the “Enter your product to find support” section, select the product and click the "Go" button. ...

Product(s): Active Administrator, Recovery Manager for AD Forest Edition, GPOADmin...
Last Updated On: 9/5/2017
(0 Ratings) 8961 views
Purge option not working properly during copy job (232157)

Files on target are not purged when option "Synchronize target with source", sub-option "Purge orphaned files/folders in SUBFOLDERS of the target" are selected. Did not use the "Create initial source folder under the target folder". ...

Product(s): Secure Copy
Last Updated On: 9/4/2017
(0 Ratings) 7 views
Add option "Do not copy empty folders" (232507)

Add enhancement option "Do not copy empty folders". WORKAROUND. Exclude the folder names within the Filters module. STATUS. Enhancement request number 721351 has been submitted to Development for consideration in a future release of Secure Copy.

Product(s): Secure Copy
Last Updated On: 9/4/2017
(0 Ratings) 6 views
Installation error: "This application requires .NET Framework 4.5.1 package or greater. Please install the .NET Framework then run the installer again" (232467)

The installation may fail with the following even if .NET 4.5.1 or later is installed: "This application requires .NET Framework 4.5.1 package or greater. Please install the .NET Framework then run the installer again". Ensure the latest .NET updates have been applied.

Product(s): Secure Copy
Last Updated On: 8/29/2017
(0 Ratings) 19 views
How to resolve issues with Support Portal account (232463)

Support Portal account has incorrect information or there are issues logging into the Support Portal. Contact the Support Admins for all Support Portal issues: Open the following page: https://support.quest.com/contact-support. ...

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 8/29/2017
(0 Ratings) 46 views
Can folders be filtered by date? (223674)

When copying files within a specific time frame, the folder structure of the source is still created in the target regardless if the folders were created in the filtered time frame or not. The correct files copied but empty folders are created ...

Product(s): Secure Copy
Last Updated On: 8/25/2017
(0 Ratings) 451 views
What is the behaviour when a copy job is run if the file exists in both the source and target? (228914)

When running a copy job, what happens if the source file already exists on the target? Both copies of a file, source and target, cannot be retained. As Secure Copy is not a versioning system, there is no way for Secure Copy ...

Product(s): Secure Copy
Last Updated On: 8/22/2017
(0 Ratings) 223 views
The reset folder attributes task takes a long time to complete (225131)

After the copy operation has completed, the reset folder attributes task takes as long or longer to complete. The reset folders task is single threaded WORKAROUND: The reset folder attributes task is due to having the following ...

Product(s): Secure Copy
Last Updated On: 8/22/2017
(0 Ratings) 500 views
How is data copied from the Source to the Target? (232041)

What types of protocols or methods are used to perform the copy operation? SC does not use specific Protocols. The main API used is Microsoft Security and Identity API for Windows. Please see the following links for more information. ...

Product(s): Secure Copy
Last Updated On: 8/14/2017
(0 Ratings) 6 views
How to add the license in version 7.x (155355)

How to add the license in Secure Copy 7.x To activate your license. 1. Launch Secure Copy. 2. If no license has been installed, the licensing dialog box appears. 3. Click Update License and navigate to your license file. 4. Click Open. 5. In the licensing dialog box, click OK. ...

Product(s): Secure Copy
Last Updated On: 8/10/2017
(0 Ratings) 7965 views
How Secure Copy is licensed in version 7 (119874)

This article contains frequently asked questions about the licensing requirements for Secure Copy version 7. How is Secure Copy licensed? This product is licensed in two ways: by "named server" and “per enabled user.” When ...

Product(s): Secure Copy
Last Updated On: 8/9/2017
(1 Ratings) 8522 views
Is there a way to validate the copy operation? (225982)

How do I compare the source folder to the destination folder to make sure they match in the number of files that have been copied? One way to validate would be to use the Summary page to get the number of files processed ...

Product(s): Secure Copy
Last Updated On: 8/8/2017
(0 Ratings) 391 views
Pre-create a job for a source or target that does not exist yet (231869)

Is it possible to create a job for a source and target that are not currently available? The job file can be manually edited after a job is created. Create a new job with a local path for the source and target, configuring the options ...

Product(s): Secure Copy
Last Updated On: 8/4/2017
(0 Ratings) 5 views