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Displaying 1-25 of 244
License key prompt each time Secure Copy starts (229500)

Each time Secure Copy is started, a license window is presented asking to enter a license. Once the license is applied, SC starts but then closes shortly after. When relaunched, an empty license window is shown again Please ...

Product(s): Secure Copy
Last Updated On: 5/17/2017
(0 Ratings) 3 views
Secure Copy 5.x and up - Copy only changed source files to target (SL326)

Secure Copy 5.x and up - Copy only changed source files to target. When copying only changed files, Secure Copy compares the modified date and size of the file on the source to the same file at the destination. If the source ...

Product(s): Secure Copy
Last Updated On: 5/17/2017
(0 Ratings) 1652 views
Permissions are not copied (227001)

Files and folders are copied but the permissions set on the source are not replicated on the target. Ensure the copy job is not configured to copy only permissions. Confirm the account used to run the job (currently logged in user ...

Product(s): Secure Copy
Last Updated On: 5/15/2017
(0 Ratings) 96 views
Source or Target machine show as unregistered even though they were registered (120668)

Source or Target machine show as unregistered even though they were registered. The source and/or target machine may have multiple IP addresses or DNS Name(s). Resolution 1: Begin a copy job to see if the application ...

Product(s): Secure Copy
Last Updated On: 5/11/2017
(0 Ratings) 2075 views
The job dialog opens but nothing happens (229127)

Once a job is run, the copy job dialog opens but it does not show any stats. Nothing is copied and nothing appears to be running. Confirm the account used to run the job has local Administrator rights, and Backup Operators rights on both the Source and Target machines. ...

Product(s): Secure Copy
Last Updated On: 5/4/2017
(0 Ratings) 5 views
What is the behaviour when a copy job is run if the file exists in both the source and target? (228914)

When running a copy job, what happens if the source file already exists on the target? Both copies of a file, source and target, cannot be retained. As Secure Copy is not a versioning system, there is no way for Secure Copy ...

Product(s): Secure Copy
Last Updated On: 4/28/2017
(0 Ratings) 5 views
When trying to open a very large log file the console GUI stops responding (146723)

When try to open a large log from the Secure Copy GUI the application stops responding and the Task Manager must be used to end the process. The recommendation is to use a third party freeware application such as SQLite Browser: ...

Product(s): Secure Copy
Last Updated On: 4/28/2017
(0 Ratings) 551 views
"Unregistered, no migrations have been run against this server" (228812)

After applying the license to the Secure Copy server, and configuring a copy job, the source and/or target show the following Licensed Status: "Unregistered, no migrations have been run against this server". This is normal and ...

Product(s): Secure Copy
Last Updated On: 4/26/2017
(0 Ratings) 8 views
Error: A device attached to the system is not functioning (227584)

There are a lot of errors which show “A device attached to the system is not functioning". Files are being copied despite the error. Orphaned SIDs on the Source. Within the Secure Copy console, select "Other File Options":. Select the option "Remove Orphaned SIDs". ...

Product(s): Secure Copy
Last Updated On: 4/23/2017
(0 Ratings) 3 views
Ports used by Secure Copy (126007)

What ports are used by Secure Copy? Secure Copy uses ports 135 through 139 (both TCP and UDP). SMB port 445. Port 25 (SMTP) is used for email. Please note, ports 137 and 138 can be closed if needed. Blocking ports ...

Product(s): Secure Copy
Last Updated On: 4/21/2017
(0 Ratings) 3076 views
How to subscribe to RSS Feeds/Product Notifications (102751)

How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. What Is RSS? (Really Simple Syndication ...

Product(s): Active Administrator, Privilege Manager for Windows, vWorkspace, Asset...
Last Updated On: 4/20/2017
(1 Ratings) 13140 views
What NAS devices are supported? (156759)

What NAS devices are supported or have been tested with Secure Copy? Secure Copy 7.x has been tested on the following devices: NetApp Data ONTAP 7.3.4 and 8.0.1; NetApp filer models FAS2040 and FAS3050; FluidFS ...

Product(s): Secure Copy
Last Updated On: 4/18/2017
(0 Ratings) 512 views
Copy job is not purging folders at root of target folder when the option "Create initial source folder under target folder" is not selected (223750)

Enhancement request for ability to “Purge orphaned files/folders on the target” without checking the option to “Create initial source folder under target folder”. This is by design. "Purge orphaned files/folders on the target": Select ...

Product(s): Secure Copy
Last Updated On: 4/17/2017
(0 Ratings) 270 views
The option Purge orphaned files/folder in Subfolders of the target does not seem to work (183912)

The option Purge orphaned files/folder in Subfolders of the target does not seem to work. A duplicate folder within a folder appears on the target machine. Example: TestUser from the source machine was copied to the target machine as TestUser\TestUser ...

Product(s): Secure Copy
Last Updated On: 4/17/2017
(0 Ratings) 7 views
Improve handling of copy over 1.5 million files and using map file (228354)

When running jobs with over 1.5 million files and using a map file, the Secure Copy console crashes while resetting folder attributes on target. APPCrash Error: Secure Copy Command Line has stopped working. Application ...

Product(s): Secure Copy
Last Updated On: 4/14/2017
(0 Ratings) 2 views
How to migrate file shares to destination server (102361)

How to migrate file shares to destination server. To migrate file shares select the “File Shares” tab, then check “Migrate file shares to destination servers”. Secure Copy recreates on the target server, the file shares that are on the source server. ...

Product(s): Secure Copy
Last Updated On: 4/14/2017
(0 Ratings) 2369 views
How to install Secure Copy 7.x (139405)

How to install Secure Copy The installation process involves installing the Secure Copy application and activating the license. Secure Copy does not have to be installed on either the Source or Target server. Secure Copy can ...

Product(s): Secure Copy
Last Updated On: 4/13/2017
(0 Ratings) 1692 views
How to download a product (103263)

How to download a product. Go to the Support Portal Either “Sign In” if you have already registered in the portal, or click here to register. Next, enter the product name in the “Enter your product to find support” section, select the product and click the "Go" button. ...

Product(s): Active Administrator, Help Desk Authority, Asset Manager, Security...
Last Updated On: 3/27/2017
(0 Ratings) 7447 views
Support updating of embedded doc links to point to OneDrive for Business. (227506)

Support updating of embedded doc links to point to OneDrive for Business. WORKAROUND. None. STATUS. Enhancement request number TF00678730 has been submitted to Development for consideration in a future release of Secure Copy.

Product(s): Secure Copy
Last Updated On: 3/22/2017
(0 Ratings) 28 views
Support of migration of data residing on REFS partitions that were introduced with Server 2012 (227507)

Support of migration of data residing on REFS partitions that were introduced with Server 2012. WORKAROUND. None. STATUS. Enhancement request number TF00678729 has been submitted to Development for consideration in a future release of Secure Copy.

Product(s): Secure Copy
Last Updated On: 3/22/2017
(0 Ratings) 27 views
How to Migrate Local Users and Groups with Secure Copy (SL3752)

How to Migrate Local Users and Groups with Secure Copy This article describes the processes required to migrate local groups and users when using Secure Copy to copy data to another location. When using Secure Copy ...

Product(s): Secure Copy
Last Updated On: 3/20/2017
(0 Ratings) 2127 views
Will Secure Copy migrate passwords with local user accounts? (SL319)

Will Secure Copy migrate passwords with local user accounts? By default, migrated user accounts have a blank password. A single password for ALL migrated accounts can be specified on the Local Groups and Users tab.

Product(s): Secure Copy
Last Updated On: 3/20/2017
(0 Ratings) 477 views
How to filter certain file or folder names during the copy job (100199)

Is it possible to filter for certain file or folder names during a copy job? Open Secure Copy; Expand the job you want to configure; Click Filters; Check 'Apply filter to the files' and/or 'Include/Exclude folders'; Add the files or folders to be filtered to each respective window. ...

Product(s): Secure Copy
Last Updated On: 3/15/2017
(0 Ratings) 1500 views
Target has more files and folders than source (227232)

The number of files and folders copied to the target are much higher than those reported in the source by windows operating system. This is most likely due to hidden files and folders on the source that are not shown in Windows Explorer by default.

Product(s): Secure Copy
Last Updated On: 3/14/2017
(0 Ratings) 35 views
Unable to acquire the FQDN for the following server to register (118796)

When a copy job runs, the following error is displayed, "Unable to acquire the FQDN for the following server to register". Clicking on the "OK" button allows the job to continue. Resolution 1. Add a DNS record for the server. Resolution 2. ...

Product(s): Secure Copy
Last Updated On: 3/9/2017
(0 Ratings) 1808 views