Statistica is now part of TIBCO. Beginning June 5th, Statistica customers will need to use TIBCO Support's customer portal, to receive assistance with Statistica.

Secure Copy - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Contact Support
Contact Support

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 250
Secure Copy 7 Performance Tuning (120580)

Secure Copy 7 Performance Tuning This article contains frequently asked questions about the performance tuning for Secure Copy Version 7.0 and higher. Performance tuning of Quest Secure Copy is dependent on the environment ...

Product(s): Secure Copy
Last Updated On: 6/22/2017
(1 Ratings) 5906 views
Access Denied when copying to Netapp Filer (SL4544)

Copy occurs between a Windows machine and a Netapp Filer. The shares are created on the Netapp Filer side manually. User who performs the operation (member of domain admins) and Everyone group are given full control permissions. ...

Product(s): Secure Copy
Last Updated On: 6/22/2017
(0 Ratings) 3347 views
Secure Copy - The system cannot find the path specified error when copying to a NetAPP Filer (SL3721)

Secure Copy - The system cannot find the path specified error when copying to a NetAPP Filer. The following error message is displayed or in a log file when using Secure Copy to copy files to a NetAPP Filer device. Thursday:11:42:15:669 **Error: ...

Product(s): Secure Copy
Last Updated On: 6/22/2017
(0 Ratings) 5960 views
Error: "File is not a valid license generator" (230627)

Trying to apply a license key and the following error is shown: "File is not a valid license generator". Open the license key in notepad and check what version is shown for the "GeneratorVersion". If it is set to 3 and you are using ...

Product(s): Secure Copy
Last Updated On: 6/21/2017
(0 Ratings) 6 views
Does Secure Copy have to be installed on the Source machine to use the option "Use volume shadow copy services on local source path to ensure open files are copied" (230555)

To take advantage of the the option "Use volume shadow copy services on local source path to ensure open files are copied", does Secure Copy have to be installed on the Source or can it be installed on a different server? ...

Product(s): Secure Copy
Last Updated On: 6/19/2017
(0 Ratings) 4 views
Can Secure Copy 7.2 and later be used to copy to or from Windows Server 2003? (230556)

Does Secure Copy 7.2 and later support Windows Server 2003? As per the 7.2 and later User Guide, Secure Copy is no longer actively tested or supported with Windows Server 2003: "Microsoft no longer supports Windows Server 2003, Windows Vista, and Windows XP. ...

Product(s): Secure Copy
Last Updated On: 6/19/2017
(0 Ratings) 5 views
Secure Copy job stops if the RDP session is teminated (230419)

After manually starting a Secure Copy job, If the user logs off and their RDP session is deleted, the Secure Copy job terminates. This is expected behaviour. Secure Copy does not run as Windows Service. To ensure the copy ...

Product(s): Secure Copy
Last Updated On: 6/14/2017
(0 Ratings) 6 views
What NAS devices are supported? (156759)

What NAS devices are supported or have been tested with Secure Copy? Secure Copy 7.x has been tested on the following devices: NetApp Data ONTAP 7.3.4 and 8.0.1; NetApp filer models FAS2040 and FAS3050; FluidFS ...

Product(s): Secure Copy
Last Updated On: 6/13/2017
(0 Ratings) 600 views
Error during upgrade to Secure Copy 7.3: "Unable to migrate previously scheduled tasks" (230197)

The below error may occur when upgrading to Secure Copy 7.3: "Unable to migrate previously scheduled tasks. Please check your scheduled tasks and update the application path to reflect the new installation path". The Operating ...

Product(s): Secure Copy
Last Updated On: 6/7/2017
(0 Ratings) 8 views
When launching the console, an error message displays "COM Surrogate has stopped working" (229629)

When launching the Secure Copy 7.0 console, an error message displays "COM Surrogate has stopped working". Upgrade to the latest version of Secure Copy.

Product(s): Secure Copy
Last Updated On: 6/4/2017
(0 Ratings) 11 views
How to upgrade to version 7.x (155353)

How to upgrade to Secure Copy 7.1 Secure Copy 7.1 can be installed with previous versions of Secure Copy. During the licensing process, you can import log files, scheduled jobs, and the jobs database from the previous version of Secure Copy. Back up your files. ...

Product(s): Secure Copy
Last Updated On: 5/31/2017
(0 Ratings) 7088 views
What is the behaviour when a copy job is run if the file exists in both the source and target? (228914)

When running a copy job, what happens if the source file already exists on the target? Both copies of a file, source and target, cannot be retained. As Secure Copy is not a versioning system, there is no way for Secure Copy ...

Product(s): Secure Copy
Last Updated On: 5/30/2017
(0 Ratings) 80 views
Copy jobs work when created manually, but do not run when scheduled (101363)

Copy jobs work manually, but do not start when scheduled. No entries appear in the Application.evt log of the Secure Copy server. 1. In newer operating systems (Windows Vista or later) the password for the scheduled task ...

Product(s): Secure Copy
Last Updated On: 5/29/2017
(0 Ratings) 3113 views
Will Secure Copy migrate passwords with local user accounts? (SL319)

Will Secure Copy migrate passwords with local user accounts? By default, migrated user accounts have a blank password. A single password for ALL migrated accounts can be specified on the Local Groups and Users tab.

Product(s): Secure Copy
Last Updated On: 5/24/2017
(0 Ratings) 558 views
License key prompt each time Secure Copy starts (229500)

Each time Secure Copy is started, a license window is presented asking to enter a license. Once the license is applied, SC starts but then closes shortly after. When relaunched, an empty license window is shown again Please ...

Product(s): Secure Copy
Last Updated On: 5/17/2017
(0 Ratings) 45 views
Secure Copy 5.x and up - Copy only changed source files to target (SL326)

Secure Copy 5.x and up - Copy only changed source files to target. When copying only changed files, Secure Copy compares the modified date and size of the file on the source to the same file at the destination. If the source ...

Product(s): Secure Copy
Last Updated On: 5/17/2017
(0 Ratings) 1704 views
Permissions are not copied (227001)

Files and folders are copied but the permissions set on the source are not replicated on the target. Ensure the copy job is not configured to copy only permissions. Confirm the account used to run the job (currently logged in user ...

Product(s): Secure Copy
Last Updated On: 5/15/2017
(0 Ratings) 158 views
Source or Target machine show as unregistered even though they were registered (120668)

Source or Target machine show as unregistered even though they were registered. The source and/or target machine may have multiple IP addresses or DNS Name(s). Resolution 1: Begin a copy job to see if the application ...

Product(s): Secure Copy
Last Updated On: 5/11/2017
(0 Ratings) 2114 views
The job dialog opens but nothing happens (229127)

Once a job is run, the copy job dialog opens but it does not show any stats. Nothing is copied and nothing appears to be running. Confirm the account used to run the job has local Administrator rights, and Backup Operators rights on both the Source and Target machines. ...

Product(s): Secure Copy
Last Updated On: 5/4/2017
(0 Ratings) 61 views
When trying to open a very large log file the console GUI stops responding (146723)

When try to open a large log from the Secure Copy GUI the application stops responding and the Task Manager must be used to end the process. The recommendation is to use a third party freeware application such as SQLite Browser: ...

Product(s): Secure Copy
Last Updated On: 4/28/2017
(0 Ratings) 627 views
"Unregistered, no migrations have been run against this server" (228812)

After applying the license to the Secure Copy server, and configuring a copy job, the source and/or target show the following Licensed Status: "Unregistered, no migrations have been run against this server". This is normal and ...

Product(s): Secure Copy
Last Updated On: 4/26/2017
(0 Ratings) 76 views
Error: A device attached to the system is not functioning (227584)

There are a lot of errors which show “A device attached to the system is not functioning". Files are being copied despite the error. Orphaned SIDs on the Source. Within the Secure Copy console, select "Other File Options":. Select the option "Remove Orphaned SIDs". ...

Product(s): Secure Copy
Last Updated On: 4/23/2017
(0 Ratings) 76 views
Ports used by Secure Copy (126007)

What ports are used by Secure Copy? Secure Copy uses ports 135 through 139 (both TCP and UDP). SMB port 445. Port 25 (SMTP) is used for email. Please note, ports 137 and 138 can be closed if needed. Blocking ports ...

Product(s): Secure Copy
Last Updated On: 4/21/2017
(0 Ratings) 3222 views
How to subscribe to RSS Feeds/Product Notifications (102751)

How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. What Is RSS? (Really Simple Syndication ...

Product(s): Active Administrator, Privilege Manager for Windows, vWorkspace, Asset...
Last Updated On: 4/20/2017
(1 Ratings) 13928 views
Copy job is not purging folders at root of target folder when the option "Create initial source folder under target folder" is not selected (223750)

Enhancement request for ability to “Purge orphaned files/folders on the target” without checking the option to “Create initial source folder under target folder”. This is by design. "Purge orphaned files/folders on the target": Select ...

Product(s): Secure Copy
Last Updated On: 4/17/2017
(0 Ratings) 435 views