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Title
When performing searches in Archive Manager, I am not getting any results beyond a certain dat -
Description
When performing a broad search in Archive Manager, the results do not show all the expected results. You also see the message below:
"The search you are performing is to broad, and may not return all messages fitting your criteria. Please contact your Archive Manager Administrator and ask him to set the maximum search results to no limit. In the mean time please narrow your search criteria. Thank you."
Following the below solution does not fix the issue:
https://support.quest.com/Search/SolutionDetail.aspx?id=SOL54101
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Cause
The time it takes for a message to reach the Journal and become searchable may differ from environment to environment. When the ESM and DL services are started they start populating the database with messages and attachments. There are triggers associated with the message and attachmentfile tables that will queue a new message or attachment to be added to the AttachmentToIndex and MessageToIndex table. The FTI looks at these tables to determine what message/attachment to index next. When the Full Text Search is started it will grab a current copy of the index, everything that has been placed in the index up to that point will be searchable.
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Resolution
Create a file named 'segements.txt' and add to the folders \Index\Message and \Index\Attachment then restart the Full text Search Service again. The below query can display the location of these folders:USE ArchiveManager
SELECT * FROM config WHERE [key] = 'Full Text Index Location'
**The name of the file is important, although it appears to be spelled incorrectly the file name must be 'segements.txt' and be sure to show file extensions to ensure a file called segements.txt.txt is not created.**
Create this file, add to the folders Index\Message and Index\Attachment then restart the Full Text Search Service.
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Defect ID
CR91938