The clear formatting button in the color picker is not removing the formatting while editing a KB (Knowledge Base) article. It may be noted that while changing text colors, using the clear formatting button located within the color picker will not work to clear the custom formatting (see below).
The work-around to this situation is to use the second clear formatting button on line two, which is explained in the resolution section of this article.
To work-around this situation and clear any text formatting, use the Clear Formatting button located on the second line (see below):
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