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Title
How to Reboot or Shut Down -
Description
It may become necessary to shut down or reboot the KACE Systems Management Appliance (SMA) as part of routine maintenance. Always complete a graceful reboot or shutdown directly from the Administrator or System Console. A hard shutdown or reboot (from the host) can potentially cause database corruption and in some cases file system corruption.
Note: If it is possible that the SMA already experienced a hard shutdown or sudden power loss, please contact technical support and request that we assist with reviewing the box.
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Resolution
Note: The following instructions will reboot the SMA. Please plan for downtime prior to starting the instructions below.
To reboot or shut down the SMA:
From the web user interface:
- Go to the Admin Console or System Console for ORG Enabled boxes.
- Go to Settings | Appliance Updates
- At the bottom of the page, choose the most relevant task.
- Reboot
- Reboot and Check Database (Does a database check and optimize. WARNING: This can take at least 4 hours to complete, depending on the scenario and cannot be stopped. Even with a force reboot, it will resume at next boot up. Plan accordingly when using this option.).
- Shutdown
From the Kace SMA console:
To reboot or shutdown the appliance:- Open Kace SMA console. (VM console or physical appliance console).
- Login with "netdiag". (Default password is netdiag)
- In the netdiag menu type: "reboot" or "shutdown" according to your needs and hit enter.
To shutdown the appliance from the console (Kace SMA version 13.0.x or below):
- Shutdown option is not available in netdiag menu for Kace SMA versions 13.0.x or below.
- To shutdown the appliance, open Kace SMA console. (VM console or physical appliance console).
- Login with "konfig". (Default password is konfig)
- Use the down arrow keys to get to the bottom of the screen.
- Highlight "shutdown" and hit enter.
Related Article:
How to change default configuration passwords (4277094)