Return
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Title
KACE agent is unable to decompress large zip files on Windows with 'exit 2' failure in logs -
Description
Large zip files (4 GB+) fail to extract properly on Windows from the agent cache directory. A failure can be seen in the KAgent.log file of 'exit 2' along with this line:
[KDeploy:CMIPackageMgr::PreProces] KDeploy PreprocessPackage:Unzip FAILED
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Cause
This is caused by known defect K1-17274 and affects large zip files created using Windows native zip compression (e.g. Send To -> Compressed folder). -
Resolution
As a workaround, a third-party zip utility such as 7zip can be used to create the compressed zip file. The agent will then be able to extract it.
The defect will be resolved in a future release of the KACE agent.
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Defect ID
K1-17274