Return
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Title
How to find tickets created on a specific date/range -
Description
This article covers a method for pulling tickets that are created on a specific date using the advanced search function within a service desk queue. -
Cause
The created by field in the advanced search requires a specific time to be set. Due to a time being required for this field, tickets outside of the time specified are not pulled when using the advanced search option. -
Resolution
These steps can be used to pull a specific date as a workaround to the time requirement.
- Navigate to Service Desk | Tickets and select the queue and view by drop down as appropriate.
- Click Advanced Search
- Select Created for the first field, the greater than sign for the second field, and click the third field to set the date. This will be the specific date that is being searched. Do not modify the time, leave it at 00:00:00
- Click Add Line and verify that the "and" drop down is used
- Select Created for the first field, the greater than sign for the second field, and click the third field to set the end date. This should be the day after the start date for a single day query. Do not modify the time, leave it at 00:00:00
- Click Search and this should display a 24 hour window covering the requested date
The example above depicts a search that would pull tickets created on 11/5/15
This method can also be used to search a range of created dates depending on your needs.