Agent tasks suddenly stop processing (4288283)

It is possible that a handful of agent tasks may hang and cause subsequent tasks to suddenly stop processing.  This issue can be caused by multiple situations (sudden network loss, sudden power loss, scripts getting stuck, ect), but is usually identified when normal task processing stops unexpectedly.

Some symptoms include:

• Inventory tasks are not running
• Scripts are not running
• Metering tasks are not running

Note:  This article covers one specific situation where tasks will suddenly slow to a crawl or stop completely.  For additional information on performance issues in general, please see KACE SMA Performance Considerations and Best Practices (234057).

Though this issue can have multiple causes, it is being investigated under K1-19588 - Agent tasks can hang konductor and stop flow of tasks completely.  The Product Team is expected to review and apply any necessary mitigation to future versions.  Please see the resolution section for a work-around while this is being investigated.

It is possible that a handful of agent tasks may hang and cause subsequent tasks to suddenly stop processing.  This issue can be caused by multiple situations (sudden network loss, sudden power loss, scripts getting stuck, ect), but is usually identified when normal task processing stops unexpectedly.

Some symptoms include:

• Inventory tasks are not running
• Scripts are not running
• Metering tasks are not running

Note:  This article covers one specific situation where tasks will suddenly slow to a crawl or stop completely.  For additional information on performance issues in general, please see KACE SMA Performance Considerations and Best Practices (234057).