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KBE fails to start during setup with a status of 0xc000035a
Description
When attempting to load to a KBE created in Windows AIK (WinPE3) (Automated Installation Kit), the KBE fails to boot and the following error is displayed in the Windows Boot Manager screen:
File: \windows\system32\DRIVERS\nvme.sys
Status: 0xc000035a
info: Windows failed to load because a critical system driver is missing, or corrupt.
Resolution
To resolve this issue, it is necessary to remove the samsung_nvme folder in the KBE Driver Pack PE3 and then build a new KBE.
To create a new WinPE3 KBE environment for Windows 7 x86 to address this specific error:
Go to Library | Overview | Download Media Manager
Select 'Download for Windows' (This will require .NET 4.0) and select to open when propmpted
Download Windows AIK deployment toolkit (to the same system where Media Manger was installed above): WAIK for windows 7 (WinPE3)
Download the KBE Driver Pack PE3 from the SDA Downloads
Extract the contents of the KBE Driver Pack PE3
Access the Samba share of the K2000. Go to \\SDAIPAddress\drivers\kbe_windows_x86
Remove all contents from this location (delete / relocate all folders inside of \\SDAIPAddress\drivers\kbe_windows_x86)
From the KBE Driver Pack PE3, copy the folders in the following location: \KBE_driver_pack_3\kbe_windows_x86 and place them in\\SDAIPAddress\drivers\kbe_windows_x86
Open the kace-winpe3-k00\storage directory in the Samba share (\\SDAIPAddress\drivers\kbe_windows_x86\kace-winpe3-k00\storage)
Delete the samsung_nvme folder (\\SDAIPAddress\drivers\kbe_windows_x86\kace-winpe3-k00\storage\samsung_nvme)
Open Media Manager (C:\Program Files (x86)\Quest\SDA Media Manager)
Select the 'Create KACE Boot Environment' tab
Fill in the SDA hostname or IP address and the Samba password
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Recommended Content
Product(s):
KACE Systems Deployment Appliance
Topic(s):
Troubleshooting
Article History:
Created on: 6/8/2016 Last Update on: 5/7/2023
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