KACE SMA appliance fails to download patches, items to check (4285555)

When the following status appears on the KACE SMA appliance | Security | Patch Download Settings page:

Last Update Status:    Failed

This means that the nightly patch download to the KACE SMA appliance has failed.

Below is a list of items to check:

1. Check the KACE SMA Log file to see the exact URL download of the patches and the error message:

KSMA Settings | Logs tab | Drop down the menu to Patch Download Log, look for the
kpatch messages when downloading patch files:

Example of a successful download:

[Tue May 19 3:00:26 PDT 2009] [notice] KPatchSystem - Starting...
[Tue May 19 3:00:26 PDT 2009] [notice] KPatchSystem - Reading latest patch
info from KACE...
[Tue May 19 3:00:56 PDT 2009] [notice] KPatchSystem - Decompressing
downloaded package.
[Tue May 19 3:01:04 PDT 2009] [notice] KPatchSystem - Applying changes...
[Tue May 19 3:02:11 PDT 2009] [notice] KPatchSystem - Downloading patch
packages.
[Tue May 19 3:02:12 PDT 2009] [notice] PLPatch fetching
http://download.windowsupdate.com/microsoftupdate/v6/wsusscan/wsusscn2.cab
[Tue May 19 3:02:25 PDT 2009] [notice] PLPatch fetching
http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x86.exe
[Tue May 19 3:02:29 PDT 2009] [notice] PLPatch fetching
http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x64.exe
[Tue May 19 3:02:37 PDT 2009] [notice] PLPatch fetching
https://service.kace.com/service/4.3/plpatch/windows/x86-apps.lst.zip
[Tue May 19 3:03:26 PDT 2009] [notice] PLPatch fetching
https://service.kace.com/service/4.3/plpatch/windows/x86-xpsp2.lst.zip
[Tue May 19 3:03:46 PDT 2009] [notice] PLPatch fetching
https://service.kace.com/service/4.3/plpatch/windows/x86-xpsp3.lst.zip
[Tue May 19 3:03:59 PDT 2009] [notice] PLPatch fetching
https://service.kace.com/service/4.3/plpatch/windows/x86-2ksp4.lst.zip
[Tue May 19 3:04:16 PDT 2009] [notice] PLPatch fetching
https://service.kace.com/service/4.3/plpatch/windows/x86-2k3sp2.lst.zip
[Tue May 19 3:04:26 PDT 2009] [notice] PLPatch fetching
https://service.kace.com/service/4.3/plpatch/windows/x86-2k3sp1.lst.zip


Example of a failed download:

[Mon May 11 3:00:08 EDT 2009] [notice] KPatchSystem - Starting...
[Mon May 11 3:00:08 EDT 2009] [notice] KPatchSystem - Reading latest patch info from KACE...
[Mon May 11 3:05:28 EDT 2009] [notice] curl error: Couldn't resolve host 'service.kace.com'

[Mon May 11 3:05:28 EDT 2009] [notice] KPatchSystem - Failed to open https://service.kace.com/service/4.3/plpatch/plpatch43n.tar.gz.
[Mon May 11 3:05:28 EDT 2009] [notice] KPatchSystem - no http headers returned.
[Mon May 11 3:05:28 EDT 2009] [notice] KPatchSystem - Complete.
.
.
.
13:13:47 05/11/09 KBOX [info] SLSProxy error, got code:____0____ sent: ____https://service.kace.com/service/4.0/support_alerts.php____ and response:________


2. Check to make sure the firewall, proxy server, or web filter are not restricting the download URLs from downloading the patches into the KACE SMA appliance. Please visit the following URL for the list of needed URL's:

Which Network ports does the KSMA Appliance Require to Function?

It is usually a configuration required in the firewall or proxy server to allow those URLs to download the patch files into the KSMA appliance.