All patches showed a Failure (27) error code in the detection column of the patching results.
Here is an example of a specific patch that resulted with an error message Error=27 in the kpatch.log with debug enabled:
[Fri Jan 10 13:42:05 2014] before DetectPatch()
[Fri Jan 10 13:42:05 2014] ------------------------------------------------------------------------------
[Fri Jan 10 13:42:05 2014] Filename : [C:\ProgramData\Dell\KACE\patches\MS11-025 Security Update for Microsoft Visual C++ 2010 Redistributable Package (KB2467173).pls]
[Fri Jan 10 13:42:05 2014] OS Platform : [Microsoft Windows 7 Professional]
[Fri Jan 10 13:42:05 2014] Library Build : [6.1.0][Sep 18 2013 13:37:22]
[Fri Jan 10 13:42:05 2014] pluginPatching: DetectPatch: Patch Import error=27
[Fri Jan 10 13:42:05 2014] detect: pls='C:\ProgramData\Dell\KACE\patches\MS11-025 Security Update for Microsoft Visual C++ 2010 Redistributable Package (KB2467173).pls' puid='' rc='NA' error=27 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Fri Jan 10 13:42:05 2014] WriteOutput() writing to file: 'C:\ProgramData\Dell\KACE\kpatch.out' contents: 'puid=
detect_result=2
error=27
plpFilename=
Please check the following list of items on the endpoint machines that can cause the Error 27 message during a detection:
1. Make sure the kace.plk file in the following directory exist:
C:\Program Files\Dell\Kace or C:\Program Files (x86)\Dell\Kace
Note: C:\Program Files\Quest\Kace or C:\Program Files (x86)\Quest\Kace for versions 7.2 and newer.
2. Make sure the local hard drive where the kace agent resides have plenty of hard drive space left.
3. Check to make sure the local system user environment variable for the Temp and TMP exists.
Directions to check on the local Windows operating system:
Control Panel | System | Advance System Setting | Press the "Environment Variables" button
Inside the Environment Variables windows, Check the "System Variables" to make sure the following two exist or create them manually:
Temp=C:\Windows\Temp
TMP=C:\Windows\Temp
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