The time of the Virtual SMA/SDA is not accurate (4282829)

One possible cause is that if the time is off on the ESXi host, it can cause the time to be off in a virtual SMA or SDA. This can also happen on different hypervisors.

Other causes can include hosting the virtual appliance on an unsupported hypervisor. The supported Hypervisors supported as of this writing are:

• VMWare ESXi 6.7+
• Hyper-V on Windows Sever 2016+
• Nutanix

To resolve this issue, ensure the time is set correctly or enable a NTP server on the ESXi host itself.

Please Note:  Further information about time settings in ESXi can be found here and here.

1. Log into the ESXi server and click on the KACE Appliance VM, then the Summary tab.
2. Ensure that the Guest OS is set to FreeBSD (64 Bit).  Check what VM Version is present.
3. Click on the link for Host.
4. Click Configuration, then Time Configuration under Software on the left hand side of the pane.
5. Check the NTP settings and ensure that the ESX server is reflecting the proper time.
6. If the issue is unresolved after following the instructions here, please make note of the troubleshooting steps performed and submit a support ticket for further assistance.