How to upload larger files to associate to Software inventory on the KACE SMA (4266448)

Cannot associate and upload a file greater than 2 GB on the KACE appliance under Software | Inventory.

It is possible to upload large files, such as application files and backup files, to the KACE SMA by copying them to the Client Drop location on the appliance. Copying files to the Client Drop location is an alternative to uploading files through the Administrator Console using the default HTTP mechanism, which can result in browser timeouts for large files.

In order to copy files to the Client Drop location the following steps need to be taken:

1. Enable file sharing (Samba)

• If Organization component is enabled, please enable file sharing for each organization on Settings | General Settings | Samba Share Settings and check the "Enable File Sharing" option.

• If Organization component is not enabled, you may enable file sharing on Settings | Security Settings | Samba by checking the "Enable File Sharing" option.

    2. Configure the Client Drop File Size filter

• If the organization component is enabled, you will need to configure the Client Drop File size for each organization at the System level. This is done System level Settings | Organizations | Select organization and then select the Client Drop Size for the specific organization.

• If the organization component is not enabled, please configure the Client Drop File Size filter on Settings | General Settings

    3. Next, through the file system navigator, go to the Client Drop location on the KACE SMA

• In Windows explorer, enter a UNC path with the same KACE SMA host name or IP address. For example: \\kbox\clientdrop
• On Mac Os X, Go | Connect to Server, then enter the SMB address in the Server Address field.
• On Linux, select Search, then enter the SMB address.

The client share and clientdrop share folders are displayed.

Please note that if the organization component is enabled then you will find a different clientdrop location for each (i.e. ORG: clientdrop, ORG2:clientdrop_2,...,ORG5:clientdrop_5)

    4. If prompted, provide your login credential for the Client Drop location

        These credentials can be specified in the appliance Settings | Security Settings when enabling the KACE SMA file sharing.

    5. Copy the files to the Client Drop location

The files will be available on the KACE SMA as follows:

• Application files - which is what we need in this case. The files will be available on the Software Detail page.
• Appliance backup files - KACE SMA backup files placed on the client drop are automatically identified as appliance backup files and made available on Settings | Backup Settings.

Note: The file need to be in the root folder of the clientdrop folder in question. If the file is in a sub folder it will not be seen here
Note: if the Client Drop File Size Filter is set to a bigger size as the file(s) which are uploaded this feature will not be seen in the interface.