Unable to log into the K1000 appliance (4263291)

There are many reasons to not be able to log into the K1000.  If your console shows a normal login prompt and The KACE Appliance is pingable, please consider the following scenarios:

Issue:  Username and password combination are incorrect.

Symptom:You receive the error, "Login Failed: Incorrect user name or password."

Solution:  Login with admin user and manually check username and reset password.

Issue:  Role that is assigned to user has no visable tab.

Symptom: You receive the error, "Access Denied: You do not have access to any of the tabs."

Solution:  Login with admin user and check assigned role and definition of role for the user in question under Service Desk > Users.

Issue:  LDAP authentication is enabled and you are attempting to use a local account.

Solution:  Only the local username "Admin" account works when LDAP authentication is enabled.

Issue:  LDAP users and admins are unable to log into the appliance, but the local "Admin" username is able to log in.

• Solution:  The KACE Appliance is unable to reach the LDAP server. 
•                   Verify LDAP settings in your Kace appliance are correct. 
•                   Verify that your LDAP server is up and functional.
•                   Verify that the LDAP user that is associated with KACE does not have an expired password.