On version 6.4 SP1 (6.4.120261), the K1000 Service Desk may send emails that look like:
sprintf(_(stripslashes('This closed %s was updated by a non-owner. Changing status to \"Reopened.\"
Note: If you were trying to close this case: You MUST take ownership to close a case.')), _(str_replace(array("\'", "\:"), array("'", ":"),
"ticket")));
This will occur when a ticket rule leaves a comment in an email and then triggers an outbound email update to be sent.
NOTE: This issue has been resolved in KACE SMA version 6.4.120756, please upgrade to the latest version. To obtain assistance with the appropriate upgrade path, see this article. For any versions necessary which are not listed in the technical documents/guides or downloads, please contact technical support.
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