When attempting to load the Archive Manager website, a "Service Unavailable" error is shown.
The Archive Manager application pool runs as the ArchiveMgr_Service account by default. There may be a permissions issue with the application pool, check the System Event log on the server running the Archive Manager website for more information.
Errors such as the following indicate a problem with the Identity used to run the application pool of the Archive Manager website:
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1021
Date: 25/07/2011
Time: 09:06:02
User: N/A
Computer: SERVER
Description:
The identity of application pool, 'ArchiveManagerAppPool' is invalid. If it remains invalid when the first request for the application pool is processed, the application pool will be disabled. The data field contains the error number.
Ensure that the user running the Archive Manager application pool has been added to the local server IIS_WPG user group.
Verfiy that the account and password is correct in the identity tab of the Application Pool in IIS.
If any changes are required, type "IISRESET" from a command prompt to restart the website.
