Fatal trap 12 error on the Kace console during the start of the Freebsd kernel (4235761)

In some cases when the appliance comes unresponsive, customers have contacted support stating there is a Fatal Trap 12 error on their console. Most common situations we have seen this with are:

• Recent refresh or new appliances received.
• Hard reboot of the appliance.
• Moving the appliance to a new location.
• Plugging in potential faulty hardware.

Steps to help remedy or identify cause of failure:

1. Check for any flash drives or USB devices other than keyboard and display and remove. Reboot the appliance after removing and test for error message.
2. Disconnect all existing hardware externally accept for power and network cable.  Reboot the appliance, connect an external display and check for error again on console.
3. Try a known good keyboard and display from a known good server/system.  Reboot the appliance and check for error again.
4. Run a DSET.  Instructions for how to download the ISO and run are found in the attached PDF at the bottom of this article.  If you don't want to use a disc there are also instructions on how to make a bootable flash drive. Run a full scan.
5. Despite whether or not an error is displayed by running a DSET, please contact KACE support to further troubleshoot the problem.  If the DSET scan provides an error message, please provide it your KACE support agent as it may result in a dispatch of hardware to remedy the situation.  Please also have this information available to provide to the support agent:
   
   Model:
   K1 Version:
   Serial #/Service Tag:
   What peripherals are being used?
   Make/Model:
   At what boot step does the error occur:
   BIOS revision: