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Error: "The selected license file is not valid. Please select a valid license file or contact your sales representative to obtain one"
Description
Trying to apply a license key results in the error:
"The selected license file is not valid. Please select a valid license file or contact your sales representative to obtain one"
Resolution
Open the License key in notepad and check the GeneratorVersion number. If you are using a version ER earlier than 3.0, the GeneratorVersion has to be 2. If the GeneratorVersion is 3, either contact Licensing and request that a new key be created using the version 2 license generator, or upgrade to ER 3.0 or later.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Enterprise Reporter
3.5, 3.2.2, 3.2.1
Topic(s):
Licensing
Article History:
Created on: 8/22/2017 Last Update on: 3/20/2024
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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