How to prevent a KACE tech or admin from modifying the Satisfaction Survey on Service Desk Portal (4233041)

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Title

How to prevent a KACE tech or admin from modifying the Satisfaction Survey on Service Desk Portal
Description

Users are able to modify surveys in tickets they don't own/created.
Cause

Permissions for column SAT_SURVEY are set to "User Modify"
Resolution

1. Go to Service Desk | Configuration | Queue
2. Pick the queue from the list
3. In the Queue Detail click in "Customize Fields and Layout"
4. In Queue Customization search for the section "Layout Ticket Fields" and modify the "SAT_SURVEY" row clicking on the pencil in the right corner.
5. Change the "Permissions" column to User Create

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