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Title
Import/export categories or subcategories for Service Desk -
Description
Unable to import/export categories into the SMA's service desk via .csv. -
Cause
Usually when there is an extensive number of categories for a company to work with, it becomes easier to upload this data to the SMA -
Resolution
The functionality to import/export categories or subcategories for Service Desk, is not within the current set of deliverables and it requires additional development time.
This feature is currently not implemented on the appliance.
On our UserVoice forum, there's a post with this idea. As it accumulates more votes, this may be prioritized to be implemented on a future release: https://kace.uservoice.com/forums/82699-k1000/suggestions/5192801-use-import-export-resources-for-service-desk-categ
To create a category, please log in to the SMA adminui: http://(K1000_hostname)/admin. Or, if Organization Fast Switching is enabled, select an organization in the drop-down list in the top-right corner of the page, then go to Service Desk | Settings | Queues | Create/Select queue | choose Customize Fields and Layout. Here you can create category values.