How-to: Reset the local admin password (4215980)

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Title

How-to: Reset the local admin password
Description

How-to reset the local admin password of the KACE SMA Standard or Full ORG enabled.
Cause

The KACE Admin password reset to 'admin'.
Resolution
What is 'netdiag'?
Netdiag is a set of pre-defined commands that can be used from the console of the appliance that can be used by support and customers to help troubleshoot issues regarding the appliance.
Logging in to netdiag console:
- Login: netdiag
- Password: netdiag
Screenshot model:
For more information about this topic, please see the Netdiag commands explained in reference.
From KACE SMA 7.x version and older:
You must provide username/password from another user with an Admin role applied.
Example(s):
[netdiag@kbox ~]$ klogin_reset
username:company_admin
password:*******
This script will now reset the admin password. Are you sure (Yes/No)? Yes
System's Admin password has been reset to 'admin'.
From KACE SMA Full ORG's 7.x and newer:
Run the command: 'reset_admin_password'
Example(s):
[netdiag@kbox ~]$ reset_admin_password
The admin account password has been reset to 'admin'
From KACE SMA Standard 7.x version and newer:
Run the command: 'reset_admin_password'
Example(s):
[netdiag@kbox ~]$ reset_admin_password
The admin account password has been reset to 'admin'
Additional Information

For more information about this topic, please see the reference at https://support.quest.com/kb/117315