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Title
Unsupported Agent Detected Alert on SMA Dashboard -
Description
An alert can be seen on the Systems Management Appliance dashboard stating, "Unsupported agent(s) detected. Failure to update agent(s) may result in reduced functionality." -
Cause
This is a preventative measure put in place to notify administrators when outdated agents have been detected in inventory. Outdated agents may have reduced functionality, as many features require code on both the agent and server. In some cases, the agent may be completely unable to communicate with the server.
Agent versions which are more than n-2 from the current appliance (server) version may trigger this unsupported agent message.
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Resolution
To clear this warning message, ensure that no existing agents are more than n-2 from the appliance (server) version.
To verify current agent versions:
- Log in to the admin console
- Go to Inventory | Devices
- Sort by the Agent Version column
Note: If you are unable to locate any agents which appear to meet the criteria, please contact technical support for assistance.
KACE suggests: For full agent support and functionality always match the agent major and minor version. Build numbers may vary. (11.0.270 / 11.0.119)
Note: When we refer to support for an agent, there are multiple different levels of support. Full agent support refers to all expected agent functionality within an appliance of matching version (i.e. appliance (server) version 11.0.270 and matching agent version 11.0.119). Limited agent support refers to having at least limited functionality and is typically no more than n-2 from the appliance (server) version. Supported agents for upgrade (minimum agent version in release notes) refers to the minimum version of the agent which is compatible in a specific appliance (server) version for agent upgrade functionality only (i.e. minimum agent version of 9.0 when upgrading to 11.0 appliance (server)).
That is, if you are using 11.0.270 appliance (server), the only fully supported agent is 11.0, however, the minimum agent version for upgrade support is 9.0. This means a 9.0 agent should be able to use the automatic upgrade feature to upgrade to the fully supported version of 11.0.119.
Please see SMA release notes for minimum agent version prior to upgrading the server.
NOTE: Agents can never be newer than the server (e.g. 9.0 agent / 8.1 server).