Return
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Title
Cannot connect to Archive Manager server using Retention Policy Editor with AD account -
Description
Cannot connect to Archive Manager server using Retention Policy Editor with AD account. The tool connects ok when used with the Archive Manager Admin account defined during instalation
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Resolution
Ensure that ASP.NET for the RetentionInstance of the Archive Manager website in IIS Manager is configured to use .Net Framework version 2.0
To verify this,
- Launch IIS Manager on the server hosting the Archive Manager website
- Expand ArchiveManager website
- Right-click on RetentionInstance | Properties | ASP.NET tab
- At the drop-down menu select 2.0.50727
- Click OK
- Reset IIS