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Title
Upgrade or uninstall hangs on: "trying to remove the vRanger service" -
Description
During upgrade of vRanger 5.0 installation to 5.2.1. When installer starts, it asks" Would you like to upgrade our installation of vRanger 4.5" However, 4.5 is no longer installed on the server.
vRanger 4.5 is still listed in Add/Remove programs, even though it's not installed on the system. When uninstall is attempted via Add/Remove programs, the uninstall hangs at trying to remove the vRanger 4.5 service, probably because it doesn't exist.
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Cause
Most probable cause of this is that instead of "Upgrade" the full installation of vRanger was installed on top of older version. Some services which should be removed were overwritten. Incomplete install of older version of vRanger is still present on the server and windows registry.
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Resolution
To fix this we have to cleanup/remove both installations of vRanger from the VM/Server (leave database intact)
As a precaution please take a snapshot of the VM before making any changes to the VM. If this is a physical server please backup your windows registry.
If possible uninstall 5.0 (or newest version of vRanger on the system) and when asked to remove database please say NO!!!!.
Please create a batch file (in notepad), example: cleanup.bat and copy and paste following commands:
sc stop "Quest Catalog Service"
sc stop "vRanger Service"
sc stop "vRanger FLR Service"
sc stop "vRanger API Service"
sc stop "vRanger Pro Service"
taskkill /IM vRanger.API.exe /F
taskkill /IM Vizioncore.vRanger.Service.exe* /F
taskkill /IM UsdiService.exe* /F
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Vizioncore, Inc."
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Pro"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CatalogManager"
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\vRanger Backup & Replication"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger API Service"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger FLR Service"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\vRanger Service"
reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Quest Catalog Service"
sc delete "Quest Catalog Service"
sc delete "vRanger Service"
sc delete "vRanger FLR Service"
sc delete "vRanger API Service"
sc delete "vRanger Pro Service"
Delete any vRanger directories from "Program files"
Install full version of vRanger and when promoted, point vRanger to select existing database all your jobs/repository info and past history will be visible in vRanger after installation.