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Title
Core with Portuguese locale fails to communicate with License Portal -
Description
A Core with Portuguese (Brasil) locale fails to communicate with License Portal (String was not recognized as a valid DateTime).Error from logs:ERROR 2017-05-17T01:01:12 [2221] - Replay.Core.Implementation.Licensing.LicenseService ()
Phone Home failed with unexpected exception.
System.ServiceModel.CommunicationException depth 0: There was an error while trying to serialize parameter http://licenseportal.cloudapp.net:coreData. The InnerException message was 'There was an error serializing the object of type AppAssure.LicensePortal.PhoneHome.WebServices.DataContracts.CorePhoneHomeData. String was not recognized as a valid DateTime.'System.Runtime.Serialization.SerializationException depth 1: There was an error serializing the object of type AppAssure.LicensePortal.PhoneHome.WebServices.DataContracts.CorePhoneHomeData. String was not recognized as a valid DateTime. (0x8013150C) ---> System.FormatException depth 2:
String was not recognized as a valid DateTime. (0x80131537)
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Cause
The issue has been identified as defect RR-103371. -
Resolution
Workaround:Set Core locale to English (United States). Handling locale and regional settings on Windows side does not resolve the issue.Solution:This issue is resolved in Rapid Recovery 6.2. The installers for the most recent build of Rapid Recovery can be found @ Rapid Recovery - Download Software. -
Defect ID
RR-103371