Return
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Title
Virtual Standby fails with "The account is not authorized to log in from this station" -
Description
Virtual Standby jobs begin to fail with the following error after a Hyper-V server name change:
Failed to enqueue continuous export of 'agent-name' to 'HyperVisor' at 'EXPORT PATH'. Reason: The account is not authorized to log in from this station.
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Cause
The change in the name of the Hyper-V Host after the Virtual Standby Jobs were already configured presents an improper set up. -
Resolution
Windows Registry Disclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
- Stop the Core Server Service.
- Make a backup of the Registry.
- Open the Registry Editor and adjust the HyperVServerAddress and Description of the agents affected to the new ServerName using the paths listed below:
- [HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Agents\{Agent ID_GUID}\VirtualStandby\Location]
- "HyperVServerAddress"="ServerName"
- "Description"="'ServerName' at 'E:\\VirtualStandbys\\TFS-DLAN-VS'"
- Start the Core Service and try again.