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Title
Virtual Standby export to Azure fails for ESXi agentless if virtual machine is turned off on host -
Description
Affects users with VMs protected agentlessly which are turned off on the host side. After powering on the agentless VM on host and taking a new incremental snapshot, the VS export to Azure is successful and an incremental one.
Expected result:
Virtual standby export to Azure for ESXi agentless VMs should be successful even if the protected VM is turned off. 0 byte incremental should be transferred and exported.
Stack trace:
Replay.Core.Contracts.Export.ExportException: One or more dependent export tasks have failed. --> System.AggregateException: One or more errors occurred. -> System.AggregateException: One or more errors occurred. --> System.NullReferenceException: Object reference not set to an instance of an object.
at Replay.Core.Implementation.Export.VirtualMachineExporterBase.GenerateMountPointPath(String mountPointBasePath)
at Replay.Core.Implementation.Export.VirtualMachineExporterWindows.PostProcessExportedVolume(ExporterSourceVolume exporterSourceVolume, IPAddress replayServerAddress, IDiagnosticContext context)
at Replay.Core.Implementation.Export.VirtualMachineExporterWindows.
at Replay.Common.Implementation.VolumesAndDisksWorker.VolumesAndDisksWorker2.ForEachSourceVolume(Action1 action, Boolean includeAll, Boolean throwIfException)
-- End of inner exception stack trace --
-- End of inner exception stack trace --
-- End of inner exception stack trace --
at Replay.Core.Implementation.Export.ExportJob.ExportTask()
at System.Threading.Tasks.Task.Execute()
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Cause
The issue has been identified as defect RR-100857 / D-35840. The defect will be evaluated by our Product Team for inclusion in a future release of Rapid Recovery.A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal at quest.com/supportFor more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal. -
Resolution
Workaround: Bring all exporting agentless VMs back online.
Our development team has created a patch to permanently fix this problem. Please open a case with technical support to retrieve this patch.
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Defect ID
RR-100857 / D-35840