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Title
Transfer failed with error trying to delete snapshot on Agent due to absence of retries on CleanupSnapshotInternal stage -
Description
Steps to reproduce:Issue is quite hard to reproduce since "CleanupSnapshotInternal" stage takes about one second to complete, but essentially it requires for a small network outage during this stage for the problem to manifest.1. Force snapshot for Agent.2. Disable network adapter on the Agent during "CleanupSnapshotInternal" stage.3. Enable network adapter again in a few seconds.Actual result:Transfer failed because of absence of retries on CleanupSnapshotInternal stageERROR 2017-05-10T00:07:48 [1674] - Replay.Core.Implementation.Transfer.TransferJob (Transfer ID '29280e83-f7a6-449d-82ab-5b5b4f425387' of volumes \\?\Volume{e0771ba2-e3b7-4827-9e8b-9862ac7dbf8c}\,\\?\Volume{7ce451c9-990c-11e3-93ee-6cae8b3fede3}\,\\.\HarddiskVolume1 from 'SAGSGSR003' Job Id = 29280e83-f7a6-449d-82ab-5b5b4f425387:TransferJob)Error trying to delete snapshot db757646-f241-415f-bf03-fa33ddedb299 on 'SAGSGSR003'Expected result:In case of failed attempt to clean up snapshots, one more attempt to do so should be performed. -
Cause
The issue has been identified as defect RR-103310. The defect will be evaluated by our Product Team for inclusion in a future release of Rapid Recovery.A list of "Resolved Issues" is published in the product Release Notes accompanying new releases that can be referenced to identify if a fix for this defect has been implemented. Product Release Notes are available in the "Release Notes and Guides” area of our Support Portal at quest.com/supportFor more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal. -
Resolution
Workaround:Perform a new snapshot of the same Agent.Solution:This issue is resolved in Rapid Recovery 6.2. The installers for the most recent build of Rapid Recovery can be found @ Rapid Recovery - Download Software. -
Defect ID
RR-103310