KACE Systems Management Appliance (SMA) is a virtual appliance designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management. With each upgrade, it is possible that tables are changed as well as new features introduced. Due to the intricacies and customizable nature of the product, KACE recommends that each unique environment be assessed and tested as part of the preparation for upgrading.
Note: The following is a list of considerations and preparation based off of experience with multiple different environments. It is unlikely that every possible consideration is listed below. Please remember to adjust these considerations to the unique environment where the KACE Systems Management Appliance (SMA) resides. To request that we add to this list, please contact support or provide article feedback with specifics.