When going to Settings | Support | Run Diagnostic Utilities | Choosing 'Services' from the drop-down and clicking Run Now, it may be noted that one or more services are FAILED. A reboot of the SMA (KACE Systems Management Appliance) from Settings | Appliance Updates | Reboot may resolve the failed services, but only temporarily, as they may fail again.
Failed services could have multiple root causes; however, there are two specific situations under investigation:
These issues are being reviewed and should be addressed in a future release of the SMA. For more information on mitigation in the meantime, please see the resolution.
PLEASE NOTE: The hotfix attached to this article will REBOOT THE SMA.
Prior to applying the hotfix:
- Verify the box is on 8.0.x or 8.1.x
- Verify the box is experiencing K1-19771 (instructions below)
- Ensure that a full backup has been completed and offloaded from the SMA to a secure location
PLEASE NOTE: If the box does not reboot/respond after applying this hotfix, DO NOT RESET / RESTART / REBOOT the SMA in any way and instead please contact support.
Note: If any assistance with the above is required, please contact support and include the following:
Note: This situation requires assistance from support. As such, the full instructions are provided for those that wish to confirm the error and the only required steps are to gather the appliance logs and provide them when contacting technical support.