Error when switching a mailbox to the Archive Manager cached mode:
"Work wasn't complete successfully.
[ Client Error: SOAPCLIENT_SOAPFAULT ] [ Status Code: 500 ] [ Fault String: User is not authenticated ]"
Forms Authentication is set on the Archive Manager Web Service.
1. Open IIS Manager and right-click on Web Site (and/or virtual directory), select Properties.
2. Select the Directory Security tab.
3. Click on Edit and disable "anonymous authentication".
4. Open the Web.config files with a text editor and edit as follows:
- Find the following line: <authentication mode="Forms">
- Change the authentication mode to Windows.
As a result the line should look like this: <authentication mode="Windows">
Note: there are two web.config files located in the following directories:
C:\Program Files\Quest Software\ArchiveManager\WebService
C:\Program Files\Quest Software\ ArchiveManager\WebSite.
5. Restart IIS