Multiple users or groups are listed under the CC list for the queue, but email notifications are not going out to all or any of the listed recipients.
This is not a bug. This is normal or expected behavior in the system, please ensure commas are used when specifying multiple recipients.
The appliance uses commas as separators. If any other punctuation type is used to separate users, groups or distribution lists, it will cause a failure to send to the listed users.