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Title
Error when opening Archive Manager Website: "HTTP Error 404 - File or Directory not found - The p -
Description
Error occurs when opening the Archive Manager Website:
"HTTP Error 404 - File or Directory not found
The page cannot be found - the Page you are looking might have been removed, had its name changed or is temporarily unavailable" -
Cause
This is related to IIS/DNS issues. See Resolution for troubleshooting steps.
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Resolution
To resolve this error, IIS needs to be configured to permit content that requires a specific ISAPI or CGI extension that is already listed in the Web service extensions list.
Take the following steps:
1. Open IIS Manager, expand the master server node (that is, the Servername node), and then select the Web service extensions node.
2. In the right pane of IIS Manager, right-click the extension that needs to be enabled. In this example, this is Active Server Pages.
3. Check the Allow check box.
4. Try accessing the Archive Manager Website and if the same error comes up then continue with the rest of the below steps.
5. Open IIS Manager.
6. Right-click the Archive Manager Website and select Properties.
7. Select the Website tab and click on Advanced and take note of the host header value.
8. Open the command prompt and check if you can ping the host header value. If the ping test does not generate a valid reply then continue with the below steps.
9. Open DNS.
10. Navigate to the DNS domain where Archive Manager is installed.
11. Right-click and select New Host (A).
12. Type ArchiveManager and then type the IP address.
13. Click on Add host.
14. Try opening the Archive Manager website now.
If the issue is still occurring after following the above steps. Please try reinstalling ASP. NET 2.0
1. Open a cmd
2. Change directory to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
3. Run aspnet_regiis.exe -i
4. After it is finished reinstalling ASP.NET 2.0 make sure it is Allowed Under Web Service Extension
5. Try opening the Archive Manager website now.