Your Repository may fail to mount successfully due to duplicate epoch number or duplicate file directories. Each duplicate type has their own symptom messages in the logs an d resolution steps. Below are examples that you may encounter in your logs.
ERROR- Replay.Core.Implementation.RecoveryPoints.RecoveryPointsFactory ()Error adding volume image Incremental of '(Volume Labeled 'System Reserved')' on 'Agent_Name' as of '8/28/2014 7:09:40 PM' (8/28/2014 7:09:40 PM local time) to the recovery point. Replay.Core.Contracts.RecoveryPoints.DuplicateVolumeImageException: The recovery point 'Snapshot(s) of 'D:\','(Volume Labeled 'System Reserved')' on 'Agent_Name'' as of '8/28/2014 7:09:40 PM' (Core local time)' contains a volume image 'Incremental of '(Volume Labeled 'System Reserved')' on 'Agent_Name'' as of '8/28/2014 7:09:40 PM' (8/28/2014 7:09:40 PM local time)' with the ID '936c4fa8-c046-4ce0-824a-fafac1e313a2#4f46b657-5e07-11e3-8223-00155d41d60f:4468', which is a duplicate of the volume image being added, 'Incremental of '(Volume Labeled 'System Reserved')' on 'Agent_Name'' as of '8/28/2014 7:09:40 PM' (8/28/2014 7:09:40 PM local time)' (ID '936c4fa8-c046-4ce0-824a-fafac1e313a2#4f46b657-5e07-11e3-8223-00155d41d60f:4468') at Replay.Core.Implementation.RecoveryPoints.RecoveryPoint.AddImage(IVolumeImage image) at Replay.Core.Implementation.RecoveryPoints.RecoveryPointsFactory.Create(Guid agentId, Guid repositoryId, DateTime createTimestamp, IEnumerable`1 volumeImages)
Duplicate File Directories
at System.Threading.Tasks.Task.<>cDisplayClass1760.b0(Object )
WARN - Replay.Core.Implementation.Repositories.FileAbstraction.FileSystemObject (Job Id = 82a032db-4526-4403-ae87-7149202585e5:MaintainRepositoryJob 7086c4ef-361c-4c1d-b646-de13b5ce6dff:MountRepositoryJob)
Repository 'Repository_1' contains duplicates of directories but DirectoryAutoRepair setting is disabled
Windows Registry Disclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
Duplicate Volume Images (Epochs) does not need a patch to resolve:
If this issue persists, please contact the Support Team.
Duplicate File Directories also does not need a patch to resolve:
Note, after the duplicate file directories have been cleaned up, it is very important to return the 'EnableDirectoryAutoRepair' value back to 0 and restart your Core Service for the registry change to take effect. If this issue persists, please contact the Support Team.