If it stops after running the wpeinit command, please refer to this article.
If it fails when trying to mount shares, it should return an error code and an error description that shows what the issue is. If it is a password issue, make sure that the Samba Share Password located in Settings and Maintenance->General Settings in the K2000 webui is set to the proper value, if so, then create a new KBE using that password.
Otherwise, perform the following steps:
- Type ipconfig to see if a valid IP address returns. If not, then KBE needs an updated network driver for the computer that is targeted. Follow the instructions at this link: Troubleshooting Driver Issues in KBE (Example Error 1231) and create a new KBE.
- If a valid ip address is returned, Type ipconfig /release and hit the enter key and then type ipconfig /renew. Once you have an IP address again, type startnet.cmd and hit the Enter key to see if the K2000 menu starts. If this works, go to Settings and Maintenance->General Settings in the K2000 webui and increase the KBE Network Bringup time. Increase this time by 10 seconds on each attempt until you get to 60 seconds to see if this resolves the issue.
- If the K2000 Menu does not start, type kgetdhcp 66 and hit the Enter Key. Then type kgetdhcp 244 and hit the Enter key. Write down the results as this will information will be needed if you contact KACE Technical Support. If No data is returned for the step above this generally means that the DHCP options are not configured correctly.
- If you are using not using Microsoft DHCP, please refer to this article or search our knowledge base for articles specific to your DHCP provider.
- If you are using Microsoft DHCP, please refer to the attachment found in this this article
If none of the steps resolve the issue, create a ticket with KACE Technical Support. Please provide the information from step 3 and also provide what type of DHCP server is being used at your site. Refer to this article when you create the ticket.