Because the K1000 appliance handles email from any valid user it is susceptible to floods of email from those valid users. The most common scenario is when someone is out of the office and sets up an auto-responder to emails while they are away. The customer also has email events or ticket-rules that send emails set up that will respond to emails into the K1000 appliance. Since the K1000 has no way of knowing what a response is all about so it will accept these emails. If the subject is modified to remove the "[TICK:1234]" prefix then these emails will be treated as new tickets.
Here is the algorithm of what typically happens:
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