Return
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Title
Missing option “Mine and unassigned Tickets” under “View by: My Tickets” in Service Desk -
Description
The option for “Mine and Unassigned Tickets” is missing from the “View By: “ option on the Service Desk.
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Cause
The option for “Allow users with an Administrator role to read and edit tickets in this queue (Administrator Console only)” is unchecked under Service Desk | Configuration | Queue Detail -
Resolution
To enable it, follow the below steps:
- Click on “Service Desk” | Configuration | Queues
- Select the desired Service Desk queue
- Under “User Preferences” section check the box for “Allow users with an Administrator role to read and edit tickets in this queue (Administrator Console only)”
- Hit save and repeat on all Service desk Queues
After this is done the option “Mine and Unassigned Tickets” will be available to select.
