Topic
Subtopic
Configuring SAML Authentication with Azure as IdP (Enterprise Application) (4230484)
Azure SAML Authentication claims are not customizable when are set up through a regular App Registration. ... <p>If your Office license allows it, an Enterprise Application for SAML authentication can be set up, so more options in terms of claim customization are within reach.</p> <p><span>The steps listed below will allow you to enable SAML on the Kace SMA and configure it to work with Azure as the IdP through an Enterprise Application registration.
Attaching support bundles and files to a Support case (4226000)
Attempting to send logs to Support via an email reply fails or results in an error message about size. ... Size is often capped for attachments larger than 10mb within emails. ... For logs which exceed the maximum sizes to send in email, it is also possible to directly upload the logs to your service request on the Quest support site.
Unsupported Agent Detected Alert on SMA Dashboard (4212534)
Failure to update agent(s) may result in reduced functionality." <p>This is a preventative measure put in place to notify administrators when outdated agents have been detected in inventory.
Ticket Attachment Restrictions (4288252)
In version 10.1 the ability to prevent users from adding attachments to Service Desk queues was added. ... These restrictions can be configured through the Queue Detail page <strong>Service Desk | Configuration | Queues | Name of Queue.</strong></span> <h4>To edit the attachment restrictions:</h4><ol><li>Go to <strong>Service Desk | Configuration | Queues</strong></li><li>Click on the name of the queue desired</li><li>Scroll down to <strong>Ticket Attachment Restrictions</strong></li><li>Choose the desired setting:<ol><li><strong>None </strong>- Default setting - Allow users to add any types of files
SMA Agent Fails to check-in when deployed with KACE SDA (4352921)
After deploying KACE Systems Management Appliance agent using KACE Systems Deployment Appliance post-installation tasks the agent will not check-in the KACE SMA, and will not appear on the Device list, even when using a valid Token.
How to logout from SMA with SAML enabled using OKTA (4352923)
When trying to logout from the KACE Systems Management Appliance with SAML enabled using OKTA, results in a new login to KACE SMA. ... OKTA application needs to be configured to use Application Initiated Logout.
Managing asset lifecycle settings (4292428)
Each asset with the exception of locations can be assigned an asset status to determine its use or purpose, this would be especially useful when there's a compliance or reporting need of assets, since they can be filtered out this way.
Are the KACE SMA and KACE SDA appliances affected by CVE-2021-44790 and CVE-2021-44224? (4262507)
This article addresses the status of the KACE SMA and KACE SDA Appliances in regards to the Apache HTTP Server vulnerabilities identified under: ... CVE-2021-44790: Possible buffer overflow when parsing multipart content in mod_lua of Apache HTTP Server 2.4.51 and earlier
Are the KACE SMA and KACE SDA appliances affected by CVE-2021-44228? (4262830)
This article addresses the status of the KACE SMA and KACE SDA Appliances in regards to the Apache Log4j2 Zero-Day exploit identified under CVE-2021-44228. ... For more details regarding the Apache Log4j2 vulnerability, refer to Fixed in Log4j 2.15.0 section of the Apache Log4j Security Vulnerabilities page.
How to integrate an SSL Wild Card Certificate (4274856)
The Root CA wild card is present, but the primary key is not available. ... <ol><li>Confirm that the ROOT CA is installed on a server.</li><li>Confirm that the Root CA is the same as the one being used on the domain, meaning both the wild card and SMA are pointing to the same domain (example: FQDN.DOMAIN.COM).</li><li>Proceed to the machine where the wild card certificate is installed.</li><li>Go to Run and type MMC command and hit Enter key.<br> <br> <span><img alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-846YBA5_A1.png"></img></span><br> </li><li>Once
SAML authentication failing (4352919)
Previously working SAML configuration for the KACE SMA suddenly starts looping on authentication. ... A time mismatch between the KACE SMA and the workstation could cause this behavior.
Security Information regarding Quest Products (4304499)
The security of our products is our priority. ... Quest develops the products with the best practices in security in mind always, and we encourage our customers, partners and others to do the same.
Windows 10 version 21H1 Agent Support (4299302)
Windows 10 v21H1 has been released. ... Windows 10, version 21H1 from Microsoft may help with knowledge of changes, known issues, and repaired issues. ... As we continue to move towards Full Support with the KACE Systems Management Appliance (SMA), Windows 10 v21H1 is now under limited support.
How to run the Dell Updates Migration Report (4306210)
The Dell Updates Migration Report provides information regarding deprecated labels, smart labels, custom views, and reports after upgrade to KACE System Management Appliance version 11.1. ... This report is designed to help identify the depreciated items which still remain in the SMA so that they can be removed or the queries can be adjusted.
How to run the KACE Agent Toolkit (KAT) on Linux and macOS through terminal (4273768)
While troubleshooting Linux or macOS endpoints KACE support may need the logs from the KACE Agent to identify issues. ... This KB describes how to capture the Agent's logs through terminal. ... To open a terminal session on macOS:
Missing option “Mine and unassigned Tickets” under “View by: My Tickets” in Service Desk (4238260)
The option for “Allow users with an Administrator role to read and edit tickets in this queue (Administrator Console only)” is unchecked under Service Desk | Configuration | Queue Detail ... To enable it, follow the below steps:
Windows 10 20H2 and 21H1 show as 2009 in the Inventory page (4318153)
After upgrading a Windows 10 device to Windows 10 20H2 or Windows 10 21H1, it is noticed that in the inventory - device detail page it reflects as Operating System Release 2009. ... This stiatuion is being investigated under ID K1A-3803 and should be addressed in a future release of the KACE Systems Management Appliance (SMA).
Microsoft update for the removal of Adobe Flash Player (4287137)
to an earlier system restore point, or reinstalling the operating system on the device. ... For further reference please <a href="https://support.microsoft.com/en-us/topic/kb4577586-update-for-the-removal-of-adobe-flash-player-october-27-2020-931521b9-075a-ce54-b9af-ff3d5da047d5" target="_blank" title="KB4577586">see</a>.</span></p><p><span>If this optional update needs to be deployed to a managed device, as a workaround, deployment can be done through a managed install or a script.
How to uninstall TeamViewer from MacOS devices (4298622)
TeamViewer is an application installed on MacOS computers (among others operating systems) that allows users to connect to remote computers for collaboration or support activities. ... When this application is no longer needed, it could be uninstalled from devices and this can be done with a script.
How to uninstall TeamViewer from Windows 10 devices (4298338)
TeamViewer is an application installed on Windows 10 computers (among others operating systems) that allows users to connect to remote computers for collaboration or support activities. ... When this application is no longer needed, it could be uninstalled from devices and this can be done with a script.
"Error failure to upload a results log" received when a patch job is run (4287149)
When a patch job is executed it fails with an "Error failure to upload a results log" message in logs. ... This error message is received when SSL enabled and the KacePatch.exe file downloaded with the catalog tries to communicate with the appliance.
Critical Update Available for 11.0.270 (4287774)
There is a critical update available for version 11.0.270. ... 11.0 agent communication issue may result in failed inventory for 11.0 agents ... These issues were investigated under the following IDs:
How to setup SAML with Onelogin as IdP (4353707)
(Optional) Check the "Require SAML Login" box (If set, users will only be allowed to use SAML to access the SMA. ... Local logins will be denied for all users except for the Primary Admin user and the KACE Support account (only when a Support Tether is active).
Supported applications and operating systems for patching (4293783)
This article contains information on where to locate a list of operating systems, applications, and locales that are supported by the SMA (KACE Systems Management Appliance) Patch Management module.
How to create a Custom Inventory Field to show local administrators in a workstation (4298328)
The accounts member of local administrator group can be listed from a command line: ... It returns a list of every member of the local administrator group. ... Adding this result to a Device in Inventory is possible with a Custom Inventory Field.
New Product Association
- Self Service Tools
- Knowledge Base
- Notifications & Alerts
- Product Support
- Software Downloads
- Technical Documentation
- User Forums
- Video Tutorials
- RSS Feed
- Contact Us
- Technical Support
- View All