Category
Product Version
Topic
Subtopic
How to create a bat script to empty users recycle bins (4272392)
Creating a script to empty user recycle bins and reclaim disk space. ... and then <strong>Add New Item</strong>.</li><li>Change the Script Type to <strong>Online Script</strong>.</li><li>Fill out other necessary information for the script.
"Managed Operating Systems" widget is not showing all the operating systems available in the Kace SMA (4326852)
"Managed Operating Systems" widget in the dashboard is not showing all the operating systems available on the Kace SMA. ... This is working as designed. ... Operating systems available on the SMA that are installed on less than 1% of the total amount of devices might not appear listed in the widget.
HTML tags displayed in Service Desk Announcements (4290474)
User console announcements have line feeds replaced by text on display. ... This problem is present for those body messages that include a new line (hit enter and type a new line). ... A sample illustrating the problem has been included below:
AD Discovery Schedules are not working properly when containing a space (4324474)
After the upgrade you may find some of the schedules missing the missing green check-mark as shown in the below screenshot: ... When attempting to run the task, nothing seemingy happens and no results for this discovery will appear.
Configuring KACE SMA Patch Subscription options (4284511)
Patch subscriptions is key component that requires an accurate configuration prior deployment of patches. ... This article provides recommendations for patch subscription configuration and some other tips.
How to collect a full memory dump from the ampagent.exe process or others if required (4328058)
Whenever you experience a process crashing in Microsoft Windows, it is often useful to collect a full memory dump of the crashing process. ... Per default, mini-dumps are created whenever a KACE Agent process should crash for some reason.
Offboard Backup Transfer Settings and Errors Troubleshooting (4263307)
This article will provide steps on how to troubleshoot Offboard Backup settings and offboarding errors. ... For Basic instructions on Setup for offboard, review How to setup offboard backup transfer (260737).
KACE KKE: Effortless Asset Management with the SMA (4377454)
In this session, we'll cover Asset Management Best Practices. ... Feel free to review our other KKEs from 2024 here ... Recording here:
How to use the One-Click Tether on KACE Systems Management Appliance (4263361)
This allows the tether to be completely created and initiated from the appliance without needing a tether key from support. ... To ensure the appliance can properly be accessible by KACE Technical Support, please review our required network ports and URLs article.
How to update Agents using Client Bundles (4328664)
The client bundle is designed to update the KACE SMA (Systems Management Appliance) Agent deployment files that are stored on the SMA appliance via a single file. ... You will need to view them and confirm the labels and settings and ENABLE it again if you want the agents to deploy to your network.</p> <p>All the Provisioned Configurations will also be DISABLED and will need to be re-enabled to deploy the new agent versions to your un-provisioned clients.<br> </p>
KACE KKE: Power of Labels in the SMA (4377449)
In this KKE session, we'll take a look at Power of Labels within the SMA.
KACE KKE: How to Build and Improve Your Service Desk Workflows (4377453)
In this session, we'll cover Service Desk Best Practices. ... Feel free to review our other KKEs from 2024 here ... Recording here:
KACE KKE: What’s new in SMA 14.0 (4377433)
Download and release notes available here. ... This release of the KACE Systems Management Appliance includes major features on the User Interface and Agent infrastructure. ... The minimum version for upgrade is 13.2.182.
KACE Kontinuing Education Sessions (2024) (4377432)
Due to overwhelming customer demand, we’re bringing back the popular KKE (KACE Kontinuing Education) Series – this time with a twist! ... With collaboration between PSO, technical support and pre-sales teams, we will conduct a monthly training session on the first Wednesday of each month so customers can learn what’s new, tips and tricks, current challenges, and have their questions addressed.
Use a custom inventory rule to report on non-inventoried items in Windows (4287898)
It is possible to use a custom inventory rule to track detailed information that the KACE Systems Management Appliance (SMA) does not inventory by default. ... Though the SMA already gathers IP and subnet mask, this article was created to serve as an example of how to write a ShellCommandTextReturn custom inventory rule.
How to View Individual Patches (4307311)
The patch catalog changed after the KACE SMA 6.4 upgrade to higher KACE SMA version and rather than displaying individual patches by default, patches are grouped into package listing. ... This article provides the steps to switch to individual patches view and what are the benefits of using individual patches view.
Archive User Accounts (4317389)
When users are removed from the system, there is an option to archive their accounts prior to deleting them and they are maintained on the appliance in read-only mode. ... User archival allow Administrators to disable user accounts and maintain their ticket associations and ticket history, to keep a proper audit trail and avoid orphaned tickets.
Setting Up Microsoft Exchange to Send and receive emails from the SMA (4323401)
This article lists the steps to take in setting Up Microsoft Exchange to Send and receive Email from the SMA. ... It does NOT have a POP server.</span></p> <p>The way that it accepts mail in is by having its own domain that other SMTP servers deliver the mail to.
KACE SMA and KACE SDA supported languages (4377318)
This article lists the supported languages for the KACE SMA and KACE SDA consoles, as well as the KACE SDA Media Manager utility. ... KACE SMA Administrator and User consoles
How to configure Google Workspace for SMA Authentication with Google API (4369664)
The method used depends on the components being used and the preference or role of the SMA administrator. ... Service Account Authentication is the method which requires a Service Account Key and a unique Client ID; OAuth Client Authentication — this method consist of an OAuth Client ID and a Client Secret.<br><br>Please visit the SMA Admin Guide for more details on selecting an authentication method and obtaining credentials for Google APIs.
What's new version 13.0 - Service Desk Attachment Distribution through email (4369237)
Email notifications are now able to include the actual attachments. ... <h2><strong>Service Desk Queue</strong></h2>
What's new version 13.0 - Actionable User Notifications (4369234)
<ul><li><strong>Info</strong> (<strong><span style="color: rgb(52, 152, 219);--darkreader-inline-color: #46a1de;">blue</span></strong>)</li><li><strong>Warning</strong> (<strong><span style="color: rgb(241, 196, 15);--darkreader-inline-color: #f2ca27;">yellow</span></strong>)</li><li><strong>Critical</strong> (<strong><span style="color: rgb(211, 84, 0);--darkreader-inline-color: #ff8738;">red</span></strong>)</li></ul>
VMware Workstation Pro & Player Patches on the KACE Catalog (4377170)
With the recent acquisition of VMWare by Broadcom, some changes have been done to how patches/software are provided by them. ... Some of their products won't be available on the KACE Catalog moving forward.
Last Startup and Uptime Since Last Reboot fields not updated after shutdown/startup (4294865)
It does not update the Last Startup and Uptime fields when Shutdown is used. ... When the agent pulls this information from Windows, it gets unexpected results. ... For Windows to properly report the correct time, proceed with disabling fast startup setting.
How to manually remove the KACE SMA Agent on all Operating Systems (4255126)
This articles explains how to manually remove the SMA agent from Windows, Linux and Mac operating systems. ... if in 13.2 or below (32-bit agent), change the path to "Program Files(x86)" instead.<br>Open an elevated (Admin) <strong>Command Prompt (CMD)</strong> and run: <table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><strong>"C:\Program Files\Quest\KACE\AMPTools.exe" uninstall all-kuid</strong></td></tr></tbody></table>
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