KACE Kontinuing Education (KKE) Recording: Warranty Retrieval for Lenovo Devices (4308878)

In this video, we will cover Lenovo Warranty Retrieval feature. 

The capability to retrieve warranty information for Dell devices in Inventory has existed for many years. The same ability for Lenovo devices was added later. This ability should cover Agent-based or Agentless devices, provided that the Manufacturer is correctly reported by the device, during Inventory.

Lenovo Warranty Configuration

The following steps outline the process to obtain and apply a Lenovo API key to allow the KACE SMA to query Lenovo Warranty information.

Note: The KACE SMA contains a default ClientID that should work for the foreseeable future, but it may stop working at any time. To ensure no interruption in warranty info service for Lenovo, a company-specific ClientID should be obtained and applied.

1. Contact your Lenovo Account Representative to obtain a ClientID for use with the Lenovo Support API.
2. In the SMA Admin interface, browse to Settings: General Settings (within the ORG on multi-ORG licenses).
3. Copy and paste the ClientID from Lenovo to the appropriate field on the General Settings page. Save.

NOTE: HP Warranty API was discontinued by HP, so the feature was removed on SMA 14.0 and above. It hadn't worked for over 5 year and HP didn't have intentions of fixing it.