Agent Snooze via KACE Agent System Tray Utility (4306154)

KACE Systems Management Appliance (SMA) v10.2 adds an option to the existing KACE Agent System Tray Utility which allows the agent to be snoozed. End users can snooze agent activities using the KACE system tray utility for 15 minutes, 30 minutes, one hour, and two hours. This is configurable up to a maximum of 5 times per day.

Snoozing an agent does not stop any ongoing agent processes on the device. It only prevents the agent from starting a new process. If an agent snooze is not possible, for example, due to configuration, an error message appears.

To enable the KACE Agent System Tray Utility and Agent Snooze:

1. Go to Settings | Provisioning | Communication Settings
   1. System | Organizations | Click on desired ORG
2. To enable the KACE Agent System Tray Utility, add a check next to Agent Status Icon On Device
3. Once it is enabled, two additional settings become available:
   1. Agent Snooze on Device
      1. This setting enables snooze options for agents. The Agent Status Icon on Device must also be enabled
   2. Agent Snooze Max Count (per day)
      1. This setting defines the total number of snoozes allowed for each agent in a day (based on the endpoint's local date)

Note: Some critical background tasks are still allowed to run, including inventory, replication tasks, and urgent alerts.