NOTE: This issue is resolved by upgrading to K1000 server version 6.4 SP2.
It is possible under specific circumstances for backups on 6.4 to permanently stop. Please verify the most current backup exists on the system (e.g. if today is 11/20/2015, the most recent backup would be either 11/19 or 11/20 based on the time of day at which the backup runs). If the following symptoms are observed, please contact KACE Support immediately. A single-use hotfix is available that can be run by Support to resolve the issue. This does not prevent the issue from recurring, so diligence is recommended regarding backup verification on a daily basis.
The following message is displayed in the web interface:
"K1000 daily backup failed with one or more errors: The 'Base Backup' file is not present. The 'Incremental Backup' file is not present."
The most recently expected backup was not created.
Reviewing the backup log shows the following:
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