License Activation Status is Expired or Usage Exceeded (4299343)

When attempting to login to the KACE Systems Management Appliance (SMA) an error may be received related to a licensing issue:

• "Your SMA license has exceeded the 3 instance limit."
• "Your SMA license is no longer valid, or has expired."

Depending on which error is received, there will be a different Activation Status:

• Usage Exceeded
• Expired

While these situations may seem similar, they have different root causes and thus different resolutions.

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Usage Exceeded: This is caused by our records indicating there are too many total active boxes or too many production boxes using the same license key. Generally, there are two reasons this happens:

• Multiple virtual machines have been created recently and then decommissioned (turned off and deleted) to be replaced with another.
• A dynamic MAC may be incorrectly assigned to this VM instead of a static MAC.
  • Hyper-V setting for MAC address needs to be adjusted

Expired: This is generally caused by the expiration date being in the past. If the expiration date falls before Today's Date, the license would be expired.

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Usage Exceeded:

Please gather the following information to include in the request: License Key used, as well as Serial Number and MAC for each VM which should remain active (up to 3 instances).

All other VMs will be set to Deactivated. Please note if they continue to check in, the exceeded usage issue may return.

Please contact KACE Technical Support to address the Exceeded Usage situation.

NOTE: A license is intended to be used only once for a Production SMA. The other two are for Development and Disaster Recovery SMAs. If you wish to split your license, please get in contact with KACE Sales

Expired:

Please contact KACE Licensing to investigate an Expired license situation.