Handshake is the process when the agent is trying to download the necessary files used to start the patching process. The Handshake error is when the necessary files are not able to be downloaded to the client machine from the KACE SMA server.
Note: KACE Agent directories referenced in this article are based on KACE Agent 8.0 and above. For information about directories on reference to KACE Agent 7.2 and below see the following article - KACE Agent Directories
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