Invalid email addresses can cause the following problems in the K1000 Service Desk:
- An email loop: The K1000 appliance emails an invalid address and then receive a non-delivery report (NDR) from the domain's mail server. The postmaster will often not use the same subject that was used in the original email; thus the postmaster's reply will generate a new ticket in the K1000 appliance service desk. If email on events or a ticket rule is configured to email the user on a new ticket, then the K1000 appliance will create an email receipt for that ticket that is sent back to the postmaster. Most postmasters will not accept mail and will often email back another NDR. This error will create another ticket, and so on. Now an email loop exists between the K1000 appliance and the postmaster that, if left unchecked, will likely generate many tickets in a short amount of time.
- Invalid tickets: Even without an NDR email loop, invalid tickets can clog up the K1000 service desk with erroneous tickets.
- Ambiguity: Emails being sent to invalid addresses may be cause for concern, as K1000 ticket owners may be unaware of ticket notifications that are not being sent correctly.